April J.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
April J. is an accomplished professional from Cagayan de Oro, Philippines, with a Bachelor of Science in Information Technology from the University of Science and Technology of Southern Philippines. Her diverse experience spans industries such as customer support, virtual assistance, graphic design, and content creation. As a Customer Care Ambassador at Athletic Greens, she excelled in resolving customer inquiries and coordinating with third-party logistics partners. In her role as a General Virtual Assistant at TX Highrisers, April J. provided personalized property recommendations and managed administrative tasks. Her freelance graphic design work involves crafting branding elements and marketing materials, utilizing tools like Canva and Adobe Illustrator. Additionally, she has honed her skills in UI/UX design and SEO-friendly content creation. April J. also led team training as a Subject Matter Expert at Sky High Online Inc. and contributed to software quality assurance during her internship at Wela School Systems.
Experience
Customer Care Ambassador
Athletic GreensDelivered exceptional support via email and chat, addressing customer inquiries and resolving complaints effectively. Fostered positive relationships with customers to ensure satisfaction and coordinated with third-party logistics partners on order fulfillment and tracking.General Virtual Assistant
TX HighrisersProvided tailored property recommendations to clients and organized property tour schedules. Handled administrative tasks, including data entry for invoices, and generated content for websites and social media.Graphic Designer
FreelanceCreated a variety of marketing materials such as brochures and advertisements, along with digital assets. Developed branding elements and visual layouts aimed at effectively conveying ideas and engaging diverse audiences.Subject Matter Expert
Sky High Online Inc.Facilitated onboarding and training sessions for newly hired staff. Observed team performance and offered coaching to enhance skills, while conducting quality reviews to ensure compliance with company standards.Quality Assurance Intern
Wela School SystemsPerformed software testing to verify that quality standards were adhered to. Documented results and provided actionable feedback prior to production release, maintaining a keen attention to detail in evaluating system performance.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of Science and Technology of Southern Philippines · 2018 — 2023
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