April A.
Junior Customer Service and Sales Representative
Open to offersNew to PlatformAbout
April A. is an experienced Telemarketer specializing in customer service and technical support roles across the insurance, hospitality, and travel industries in the Philippines. She has managed high-volume outbound calling campaigns promoting auto and home insurance products, qualified leads, and supported sales pipelines at Carly Pickern Agency and Sutherland Global/Everquote. In hospitality with Sutherland Global/Hilton–Davao, April handled hotel reservations, cancellations, and guest account support, ensuring guest satisfaction. Her background extends to aviation at IBEX Global, where she administered flight bookings and resolved urgent travel issues. As a Technical Support Representative at Teleperformance, April provided remote troubleshooting for Xfinity modem activations. She is proficient in systems such as Salesforce, Amadeus, and Google Workspace.
Experience
Reservation Sales Representative
Sutherland Global/ Hilton– Davao · 2025 — 2025Managed hotel reservations, cancellations, and guest requests while assisting customers with inquiries and account management. Addressed guest concerns to ensure a positive experience.Outbound Sales Agent / Reservation Specialist
Sutherland Global/ Everquote – Davao · 2023 — 2025Initiated outbound calls to connect with leads interested in insurance, qualified potential clients, provided insurance information, managed objections, and assisted throughout the quoting process.Sales Reservation Representative
IBEX Global – Philippines · 2022 — 2023Oversaw flight bookings, re-bookings, cancellations, and loyalty rewards. Addressed urgent travel concerns using airline systems while maintaining service quality.Technical Support Representative
Teleperformance · 2021 — 2022Provided remote support for Xfinity modem activation and troubleshooting, guiding customers through technical procedures and documenting issues for further escalation.Telemarketer / Outbound Calling
Carly Pickern AgencyHandled outbound calls to prospective clients, promoting auto and home insurance products, qualifying leads, and scheduling appointments for licensed agents. Maintained call records in CRM to support sales pipeline.
Skills & Expertise
Education
- Humanities and Social SciencesInstitution not specified · 2018 — 2020
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