April M.

April Mae L. is a dedicated Customer Service Representative with substantial experience in billing, technical support, sales, and customer retention. Her career spans across prominent organizations such as Sutherland Philippines, IQOR Philippines, and VXI Global Solutions in Angeles City. In these roles, April Mae managed high-volume inbound and outbound calls, efficiently resolved customer issues, and consistently met performance metrics like AHT and CSAT. She is adept at providing clear communication and accurate account information through proficient use of CRM systems. With a firm grasp of Customer Relationship Management and a sharp focus on maintaining high-quality service standards, April Mae excels in fast-paced call center environments. Her skills in Customer Issue Resolution and Quality Assurance Awareness highlight her commitment to professional growth and customer satisfaction. Additionally, her earlier role as an ESL Teacher enriched her ability to adapt and engage effectively with diverse audiences.