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April E. — Mid-Level IT Project Manager from Philippines

April E.

Mid-Level IT Project Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

April T. is a seasoned Senior Project Manager with extensive experience in the IT industry across Asia Pacific. She has managed the delivery of Microsoft Dynamics 365 Power Platform implementations, telecom broadband network migrations, software development, and BPO call center buildouts for companies such as Microsoft, Barhead Solutions, Vertere Global Solutions, Teletech, and Sitel Philippines. Her roles have encompassed project initiation, financial oversight, risk management, and stakeholder engagement. In addition to overseeing call center IT operations and infrastructure, she has delivered projects in sectors including retail, education, finance, telecommunications, and BPO, consistently ensuring 24/7 uptime and successful project execution using Agile and Waterfall methodologies. April T. holds a Bachelor’s in Computer Engineering and is pursuing a Master of Information Systems.

Experience

  • Senior Project Manager for Asia Pacific

    Microsoft · 2022 — Present
    Engage with customers to maintain high satisfaction through effective expectation management, addressing feedback, and handling escalations. Collaborate with pursuit teams on moderately complex projects to assist in delivery strategies and contract creation while managing future change requests. Develop project management plans for medium complexity projects, aligning them with customer strategies and establishing clear roles for team members. Oversee project financials, ensure risk management, and implement quality control and change management processes throughout the project lifecycle. Initiate medium complexity projects by coordinating resources and managing competing priorities, ensuring timely closure and acceptance.

  • DELIVERY PURSUIT LEAD - GPO Asia (APAC)

    Microsoft · 2022 — 2022
    Collaborate with deal teams to align customer solutions with their budgets and needs. Drive stakeholder engagement and contribute to early planning in various industry and service lines while navigating obstacles and advancing deals using pursuit strategies and tools.

  • BUSINESS PROGRAM MANAGER

    Microsoft · 2020 — 2022
    Work with account sales teams to determine customer requirements regarding service needs, implementation timelines, and budget constraints. Lead virtual teams in preparing proposals that are compliant, persuasive, and customer-focused while estimating resources needed for opportunities. Compile final contracts and submit them for processing to set up engagements.

  • PROJECT MANAGER

    Barhead Solutions · 2018 — 2020
    Manage the delivery of Microsoft Dynamics 365 Power Platform projects across various sectors such as Retail, Education, and Finance. Handle comprehensive client commitments and daily resource management while maintaining project-level client relationships. Execute end-to-end Project Management responsibilities, including creating and overseeing project plans, resolving issues, managing change controls, and allocating resources. Supervise all phases of service engagements for clients, defining project objectives in collaboration with customers and ensuring their satisfaction.

  • BUSINESS PROJECT MANAGER

    Vertere Global Solutions, Inc · 2017 — 2018
    Oversee Broadband Network Infrastructure and Software Development projects from initiation through to completion while stationed at GLOBE TELECOMMUNICATION. Provide project management support services, including planning, execution, monitoring, and closure. Supervise the project management team's performance and objectives while organizing meetings and managing client relationships.

  • SENIOR TECHNICAL PROJECT MANAGER

    Teletech · 2014 — 2015
    Oversee IT infrastructure projects and migrations for telecommunications, servers, and networks. Coordinate with resources to address issues and manage budgets related to technical and hardware purchases. Serve as the primary contact for clients to keep them informed on project statuses while ensuring the projects meet timelines and objectives.

  • SITE TECHNOLOGY LEAD

    Teletech · 2012 — 2014
    Manage IT Infrastructure and Desktop Support across multiple delivery centers, ensuring data center operations include server management, network oversight, and adherence to data security protocols. Coordinate project rollout activities and application deployments while maintaining compliance with IT Security Policies. Generate weekly IT reports and conduct performance assessments for the site.

  • SENIOR SITE IT LEAD

    Sitel Philippines · 2009 — 2012
    Oversaw IT Infrastructure and Desktop Support at multiple Sitel sites, managing server and network operations to enhance productivity. Addressed technical issues, maintained desktop environments, and ensured compliance with SLA objectives while leading project rollouts. Supported the Problem Management team in resolving IT challenges and created performance assessment reports.

Skills & Expertise

Microsoft DynamicsIT Project ManagerCall CenterIT and NetworkingProject Management

Education

  • Master of Information Systems
    University of the Philippines – Open University · 2021 — Present
  • Bachelor of Science in Computer Engineering
    Far Eastern University - East Asia College · 2000 — 2004

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