193 viewsTalent
April J. — Junior Customer Service Representative from Philippines

April J.

Junior Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

April Joy D. is a graduate of Business Administration majoring in Financial Management from Negros Oriental State University, bringing hands-on experience in the customer service, IT sales, and administrative support sectors in the Philippines. She has served as a Customer Service Representative at Alorica Teleservices Inc., assisting clients with claim inquiries and maintaining high service standards. At Otcer.ph Ventures Corp., she held both Sales Associate and intern roles, conducting client meetings, product demonstrations, and managing order processing for IT equipment and solutions. Her professional background also includes roles in data collection at Dynata Philippines, process execution at Cognizant Philippines, and technical troubleshooting during her work immersion at Brillo Computer Shop. Proficient in MS Office, Google Workspace, and technical support, April Joy D. effectively supports business operations across sales, technical, and administrative functions.

Experience

  • Customer Service Representative

    Alorica Teleservices Inc. · 2025 — Present
    Responds to customer inquiries regarding claim status and addresses billing issues, explains policies, benefits, and procedures, and records each customer interaction while ensuring account details are updated. Delivers consistent service quality during inbound calls and adheres to performance metrics.
  • Sales Associates

    Otcer.ph Ventures Corp. · 2025 — 2025
    Organizes client meetings, demonstrates IT equipment and solutions, manages inquiries, prepares quotations, and oversees order processing. Coordinates delivery and installation, maintains communication to strengthen client relationships, and works alongside sales and technical teams for after-sales support.
  • Process Executive (PapaCall)

    Cognizant Philippines Inc. · 2024 — 2025
    Managed both outbound and inbound calls to deliver customer support. Collected and verified customer information, handled processing tasks, and consistently maintained high standards of accuracy and professionalism in a fast-paced setting.
  • Telephone Interviewer

    Dynata Philippines, Inc. · 2024 — 2024
    Performed phone-based surveys and interviews, ensuring that data entry followed prescribed interview scripts and met required accuracy. Maintained productivity according to daily and weekly quotas.
  • Sales Associate Intern

    Otcer.ph Ventures Corp. · 2024 — 2024
    Supported lead generation, prepared quotations and proposals, and contributed to client communications. Assisted with follow-ups and gained experience in B2B sales and developing client relationships.
  • Technical Support (Work Immersion)

    Brillo Computer Shop · 2019 — 2019
    Provided basic computer troubleshooting and offered assistance with hardware and software maintenance.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration, Major in Financial Management
    Negros Oriental State University · 2020 — 2024
  • TVL – Computer System Servicing (NC II Holder)
    Basay National High School · 2018 — 2020

Interested in this professional?

Sign in as an employer to save this profile or invite April J. to a job.

Sign in as an employer