April J.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
April Joy R. is an experienced Customer Service Representative and Micro-Finance Officer with a background in the aviation, finance, and customer support industries. At TTEC, she managed email support for airline loyalty accounts, ensuring compliance with data privacy and aviation security protocols while clarifying complex terms and conditions. At Qualfon, April Joy R. provided phone support for identity theft protection services, resolving customer concerns and maintaining strict records. Her five-year tenure at ASA Philippines Foundation Inc. included managing full-cycle loan processing, daily branch financial consolidation, accounts payable, and financial reporting. She holds a Bachelor of Education from Negros Oriental State University and is a PRC Licensed Professional Teacher until Apr 2027.
Experience
Customer Service Representative
TTEC · 2025 — PresentManaged email support for airline loyalty accounts, ensuring high accuracy. Enforced aviation security protocols and data privacy (PII). Provided clear explanations regarding complex terms and conditions.Customer Service Representative
Qualfon · 2024 — 2025Handled phone support for identity theft protection, addressing customer concerns and offering clear guidance. Maintained accurate records of interactions to safeguard data privacy and adhered to strict security protocols to protect sensitive information.Micro-Finance Officer
ASA Philippines Foundation Inc. · 2018 — 2024Managed customer relations and full-cycle loan processing, assisting clients in comprehending loan terms to facilitate informed decisions. Consolidated daily branch financials, overseeing collections, expenses, liabilities, and reporting net worth. Handled Accounts Payable by verifying documentation and issuing vouchers for operating expenses. Oversaw cash flow and liquidity, including processing bank deposits and withdrawals, while maintaining strict confidentiality and accuracy in financial records to ensure audit readiness.
Skills & Expertise
Education
- Bachelor of EducationNegros Oriental State University - Siaton Campus · — — 2018
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