Aprilene L.
Open to offersNew to PlatformAbout
Aprilene L. is a highly organized and customer-focused professional with a Bachelor of Science in Hospitality Management from STI College Tanauan, graduating in August 2024. She has significant experience in customer service, administrative support, and executive assistance. As an Administrative Assistant at 24x7 Direct, she managed executive calendars, schedules, and travel arrangements while handling email correspondence and client communications. Her role also involved preparing reports and maintaining organized filing systems. Prior to this, Aprilene worked as a Guest Service Crew for Jollibee Corp., where she excelled in providing fine dining guest services, including POS operations and menu recommendations. Most recently, she served as a Customer Service Representative for AAGame International, handling live chat support and performing basic troubleshooting for gaming-related inquiries. Aprilene holds certifications in eZee Optimus POS and PMS systems, and is proficient in MS Office. She is known for excellent organizational, time management, and customer relations skills.
Experience
Customer Service Representative (CSR)
AAGame International · 2024 — 2026Managed customer inquiries through live chat and Telegram, offering clear and prompt support. Assisted players with issues related to deposits, withdrawals, and transactions, and performed basic troubleshooting for account and game-related problems. Provided information on game features and promotions, while distributing bonuses and rewards as per company policies.Administrative Assistant
24x7 Direct · 2022 — 2024Managed the calendars and schedules of executives, arranged meetings, and organized travel. Handled email correspondence and phone inquiries, maintaining professional communication with clients and stakeholders. Prepared various documents including reports and meeting minutes while ensuring company records and filing systems were well-organized.Guest Service Crew
Jollibee Corp. · 2020 — 2022Welcomed guests and assisted them in a fine dining café setting, taking customer orders accurately and providing menu recommendations. Efficiently handled POS operations, billing, and payment transactions, while coordinating with kitchen and service teams to ensure customer satisfaction. Maintained cleanliness and hospitality standards, resolving guest concerns to enhance their experience.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementSTI College Tanauan · — — 2024
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