Arabelle C.

Arabelle C. is a dedicated professional with a focus on customer service in the BPO industry, possessing 2 years of expertise in payment processing and dispute resolution. Holding a degree in Secondary Education, major in English, from Jose Rizal Memorial State University, and being a licensed professional teacher, she brings a unique educational perspective to her role. Arabelle manages complex customer concerns efficiently across various channels and maintains comprehensive documentation to ensure precise issue tracking. In her role at a BPO company in Cebu, she has effectively handled end-to-end dispute resolutions, collaborated cross-functionally, and consistently met performance targets within set SLAs. Her use of tools like Outlook, Salesforce CRM, and Genesys helps streamline operations, while her strengths in cross-functional collaboration and process improvements enhance customer experiences.