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Adrian L. — Mid-Level Virtual Assistant and Logistics Coordinator from Philippines

Adrian L.

Mid-Level Virtual Assistant and Logistics Coordinator

Philippines 3-6 years 1000 - 2000 USD per month
Actively lookingNew to Platform
Languages
EnglishTagalog
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About

Adrian A. is a highly experienced Virtual Assistant and Booking Specialist with over four years in customer support, booking management, logistics coordination, and administrative assistance. Adrian has demonstrated a strong proficiency in managing both inbound and outbound communications, effectively preparing quotations, and scheduling appointments using advanced tools such as HubSpot, Slack, Google Workspace, and Microsoft Office. During his tenure at Jolly Good Removals, he excelled in coordinating schedules and maintaining CRM records, thereby ensuring efficient logistics and enhanced customer satisfaction. His previous role at TATA Consultancy Services honed his skills in resolving inquiries related to gas and electricity connections. Adrian's solid educational background includes a Bachelor of Arts in Communication from Holy Angel University in Angeles City, reinforcing his strong communication skills.

Experience

  • Virtual Assistant | Booking Specialist | Logistic Coordinator

    Jolly Good Removals · 2022 — 2026
    Managed both inbound and outbound customer inquiries through phone, email, and HubSpot CRM. Prepared moving quotations and booking confirmations while ensuring follow-up communications were conducted. Engaged customers proactively to convert leads into confirmed bookings. Coordinated the scheduling between customers, movers, and operations teams. Maintained accurate records in the CRM and customer databases while preparing operational reports and run sheets. Streamlined workflows by utilizing HubSpot, Outlook, Slack, and Google Workspace. Ensured seamless booking processes and effective logistics scheduling to enhance overall customer satisfaction.

  • Customer Service Representative

    TATA Consultancy Services · 2018 — 2021
    Provided assistance to customers via phone and email concerning gas and electricity connection services. Addressed inquiries, maintained account records, and offered accurate information. Delivered high-quality customer service in alignment with established performance metrics.

Skills & Expertise

Visual DesignerYouTube SpecialistCustomer Service RepresentativeVirtual AssistantMarketing Automation ExpertSourcing Specialist

Education

  • Bachelor of Arts in Communication
    Holy Angel University · 2011 — 2015