Arbie J.
Senior Real Estate Operations Executive Assistant
Open to offersNew to PlatformAbout
Arbie J. is a dynamic and results-oriented professional with over 11 years of experience, including significant contributions to the US-based real estate operations and BPO industries. With a robust track record, Arbie excels in workflow optimization, complex schedule management, and rigorous service standard maintenance. In real estate, Arbie served as an Executive Assistant for a Real Estate Coach and a Transaction Coordinator with The Hayes Group at Keller Williams, ensuring proper documentation, MLS listing management, and effective communication within the team and external parties. Arbie's experience in the BPO sector as a Coach Apprentice and Quality Analyst at Sitel Philippines highlights their prowess in quality assurance and supporting agent performance through continuous coaching and motivational strategies. Arbie's technical proficiency spans various softwares, including Zoho, Excel, and Dotloop, enabling them to enhance operational efficiency and client management in fast-paced environments.
Experience
Executive Assistant
Real Estate Coach (MAPS Coach - Keller Williams) · 2022 — 2026Managed communication within the team and with external parties involved in transactions. Handled calendar management for coaching calls and sent email reminders to clients regarding KW events and coaching sessions. Logged calls and meeting minutes into the system (Zoho) while ensuring all clients received the required number of calls monthly.Transaction Coordinator to a Real Estate Group
The Hayes Group (Keller Williams) · 2021 — 2022Ensured proper documentation of all transactions, facilitating necessary signatures from both parties and agencies. Listed properties through MLS, including uploading images and details. Coordinated social media postings for listings, contracts, and sold properties. Generated reports based on client requests and maintained updates for the team, utilizing AI for efficient note-taking.Coach Apprentice - Canadian Telecommunication Company
Sitel Philippines · 2017 — 2019Analyzed performance of agents, focusing on those in the bottom quartile, and provided coaching to enhance their results. Managed call dialer metrics and assessed agents' statuses. Compiled and presented reports aligned with the clients' KPI expectations while overseeing newly hired agents and their evaluation.Quality Analyst - Canadian Telecommunication Company
Sitel Philippines · 2015 — 2017Evaluated agent calls through recordings and live monitoring. Conducted in-depth analyses to identify reasons for subpar quality scores, followed by coaching sessions for underperforming agents. Generated detailed reports on agent performance for client review, proposing solutions to enhance call quality.Outbound Loyalty Agent - Canadian Telecommunication Company
Sitel Philippines · 2012 — 2015Engaged with customers at risk of canceling services to facilitate retention. Conducted sales calls to promote services and scheduled technical appointments for clients experiencing issues.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementBulacan State University · 2007 — 2011
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