ARCHIE M.

Archie V. is an experienced professional in the customer service and sales domains, known for his adeptness in roles like Appointment Setter and Customer Service Agent. He began his career as an outbound call agent on a UK account, conducting household surveys and quickly rising to the position of Supervisor/Team Lead, managing up to 20 agents and conducting internal training. His career evolved as he transitioned to a major US retail company as a Customer Service Agent, delivering exceptional service and processing refunds efficiently. Archie's expertise further extends to the travel industry where, as a Sales Agent for an international travel network, he collaborated with over 200 airlines globally, building client itineraries and offering competitive fare options. He has also enriched his skill set through a masterclass by a renowned Amazon FBA seller, covering areas like product research, product listing, and customer service. Archie's technical support experience at Sykes Asia, dealing with phone and internet services for AT&T across 13 US states, adds to his robust profile.