Ardelene B.
Account Manager | Admin & Financial Support
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Ardelene B. is an accomplished Account Manager and Customer Support Specialist based in Davao City, Philippines, with over three years of experience specializing in client management, mortgage processing, and financial documentation within the financial services sector. At Flatworld Solutions, Ardelene expertly processed mortgage applications, managed regulatory compliance, and handled document verification, supporting tasks such as tax return preparation, CGT calculations, and audit coordination. She is recognized for her client relations skills, proficiency in financial documentation & tax support, and commitment to operational accuracy. Ardelene holds a Bachelor of Science in Computer Engineering from Holy Cross of Davao College and has earned several awards for excellence in client service and compliance.
Experience
Account Manager | Customer Support Specialist | Mortgage Support Specialist
Flatworld Solutions · 2023 — 2026Handled the processing of mortgage applications through thorough document verification and compliance checks. Developed accurate financial documents, including invoices and reports. Aided in tax-related activities, encompassing the preparation of tax returns such as BAS, IAS, payroll tax, and provided compliance assistance. Supported the calculation of capital gains tax (CGT) and financial reporting needs. Collaborated with internal teams, brokers, lenders, and various external parties. Assisted in audits, ensuring adherence to regulatory compliance and conducting documentation reviews. Recognized and addressed workflow inefficiencies to enhance operational efficiency.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringHoly Cross of Davao College · 2021 — 2024