Post a Job Free
175 viewsTalent
ARENS V. — Mid-Level Workforce Management Analyst from Philippines

ARENS V.

Mid-Level Workforce Management Analyst

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Arens P. is an accomplished Workforce Management Real-time Analyst at TaskUs Inc, where since 2022 he has directly managed the operational health of a 300+ headcount queue, leveraging WFM software and advanced spreadsheet modeling to ensure immediate staffing adjustments and proactive risk mitigation for optimal Service Level (SL) and Adherence outcomes. Previously, he was a Content Moderator at TaskUs Inc, enforcing complex community guidelines and evaluating high-volume, sensitive content for a major social media platform. At Majorel, Arens served as a Digital Campaign Operations Specialist, facilitating technical operations for Microsoft Ads campaigns and utilizing data manipulation and macro automation to increase efficiency. His background also includes multi-channel customer and technical support roles in e-commerce (iHerb.com) and gaming (Microsoft Xbox), with demonstrated success in logistics, international shipping, and advanced technical troubleshooting.

Experience

  • Workforce Management Real-time Analyst

    TaskUs Inc · 2022 — Present
    Managed the real-time operational health of a queue with over 300 headcount, leveraging WFM software and advanced spreadsheet modeling for immediate staffing adjustments and proactive risk mitigation to uphold Service Level (SL) and Adherence goals.

  • Content Moderator

    TaskUs Inc · 2020 — 2022
    Applied complex, multi-tiered community guidelines to maintain platform integrity on a prominent social media platform, achieving high accuracy and speed in evaluating sensitive content and resolving critical edge-case escalations.

  • Digital Campaign Operations Specialist

    Majorel · 2019 — 2019
    Functioned as the technical liaison for Microsoft Ads (Bing Ads) campaigns, executing extensive data manipulations and bulk campaign adjustments, while utilizing advanced spreadsheet macros to enhance campaign maintenance and operational efficiency.

  • Customer Support Specialist (iHerb.com)

    One Contact Center · 2018 — 2019
    Delivered multi-channel customer support for a global e-commerce platform, effectively managing complex logistics, adhering to international shipping protocols, and handling order resolution while surpassing Customer Satisfaction (CSAT) and First Call Resolution (FCR) targets.

  • Technical Support Representative (Microsoft Xbox)

    WCC · 2017 — 2018
    Provided Tier-2 technical support for the Microsoft Xbox ecosystem, utilizing a Computer Engineering approach to diagnose and resolve hardware failures, networking issues (NAT), and software errors, thereby maintaining high CSAT through clear technical communication.

Interested in this professional?

Sign in as an employer to save this profile or invite ARENS V. to a job.

Sign in as an employer