Argie A.
Senior Talent Acquisition Specialist
Open to offersNew to PlatformPortfolios
About
Argie A., a results-driven professional, brings 8 years of multifaceted experience encompassing sales, customer retention, quality assurance, human resources, logistics, and dispatch operations. In sales roles at Comcast West, Argie consistently exceeded targets via effective billing, upselling, and lead generation strategies. He demonstrated expertise in maintaining strong customer relationships and enhancing retention. As a Quality Assurance Analyst at Norton LifeLock, Argie evaluated customer interactions, ensuring accuracy and compliance to improve service excellence. At Dragonfly Tech, his role extended to leading driver recruitment, training, and dispatch operations across the U.S., ensuring regulatory compliance with DOT and HOS. Later, as a Remote Talent Acquisition Partner at Asurion LLC, Argie managed full-cycle recruitment, collaborating with hiring managers to meet hiring needs effectively. His educational foundation in Information Technology enhances his skills in leveraging Google Workspace and Microsoft applications to optimize processes and deliver measurable results. Argie continues to demonstrate an ability to adapt in dynamic environments while streamlining operational efficiencies across diverse industries.
Experience
HR/Admin Assistant (Contractual)
Peak Transport LLC · 2025 — 2026Acted as the main contact for driver applicants via Indeed and the internal recruitment platform, screening applications and coordinating the hiring process. Facilitated new hire onboarding through ADP Workforce Now, ensuring timely completion of required documentation. Assisted with payroll by reviewing driver records and monitoring timekeeping information. Organized and maintained accurate records for pre-trip and post-trip bonus hours, while supporting daily HR and administrative operations, including email management and document processing.Talent Acquisition Partner / HR Analyst
Asurion LLC · 2024 — 2025Managed the end-to-end recruitment process for customer service and technical support roles, both remote and onsite. Collaborated with hiring managers to identify workforce needs and role specifications. Sourced potential candidates through various channels including job boards and LinkedIn. Conducted resume screenings and initial interviews, assessing candidate qualifications and fit. Coordinated interview schedules and communicated with candidates and stakeholders, while also supporting background checks, offer preparations, and onboarding activities. Analyzed recruitment metrics and maintained data integrity in HRIS and ATS systems.VA/Dispatch Coordinator/Administrator
Dragonfly Tech · 2023 — 2024Oversaw daily package dispatching, coordinating drivers across the U.S. Managed driver recruitment and onboarding activities, including posting job listings on social media and conducting interviews. Handled administrative support tasks, ensuring compliance with DOT and HOS regulations while maintaining driver records and schedules. Delivered operational support by communicating with drivers and resolving delivery issues to maintain service quality. Involved in lead generation, appointment setting, and compiling operational reports.Quality Assurance Analyst
Norton LifeLock · 2020 — 2022Conducted monitoring and evaluation of both inbound and outbound calls, emails, and chats to ensure compliance with company policies and agent adherence to scripts. Assessed the accuracy and quality of information provided to customers and monitored compliance with cybersecurity standards. Scored agent interactions based on established quality metrics and identified improvement areas in communication and technical support. Tracked performance trends and reported findings to management, while also recognizing top performers for coaching opportunities.Sales Associate/Customer Retention
Comcast Central · 2016 — 2019Assisted customers with inquiries regarding products and services, while educating them on the advantages of Comcast/Xfinity. Facilitated product selection that matched customer needs to close sales successfully. Managed non-sales interactions such as equipment returns and exchanges, and supported management in customer traffic and merchandising. Engaged with customers contemplating service changes, utilizing active listening to address concerns and propose solutions like promotions or pricing adjustments. Leveraged internal systems to retrieve customer details and suggest appropriate options.
Skills & Expertise
Education
- Bachelor of Science in Information Technology ProgrammingSouthland College · 2013 — 2016
- High SchoolBinicuil National High School- Main · 2009 — 2012
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