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Arian H. — Mid-Level BPO Customer Support Specialist from Philippines

Arian H.

Mid-Level BPO Customer Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Arian H. is a committed customer support professional with over 2.5 years of experience in the BPO industry, excelling in travel services and technical telecommunications support. She has a proven ability to troubleshoot complex issues for major telco providers such as T-Mobile and Comcast and manage global flight reservations for Philippine Airlines and Booking.com. In her role, she has effectively provided technical support, addressing network connectivity and device provisioning problems, and resolving customer queries with accuracy and professionalism. Arian actively engages in call handling, professional email correspondence, and complex billing resolutions by utilizing CRM software and ticketing systems. Her work not only shows technical proficiency but also a firm adherence to professional integrity, making her an asset to any customer service team seeking high-quality support and efficient issue resolution.

Experience

  • Technical & Customer Service Representative

    T-Mobile & Comcast (Telco Accounts)
    Diagnosed and resolved complex network connectivity issues, device setup, and service challenges for both wireless and broadband customers. Guided clients through advanced troubleshooting processes for routers, modems, mobile devices, and television services. Handled sensitive account details, updated subscription plans, and addressed billing inquiries with a focus on accuracy and professional integrity. Utilized CRM databases and diagnostic tools to manage network tickets and reduce repeat calls.

  • Customer Service Representative (Call & Email / Flight Representative)

    Booking.com & Philippine Airlines (PAL)
    Managed inbound calls and email communications for travelers and airline passengers by resolving intricate booking, reservation, and flight-related issues. Provided assistance with flight cancellations, rebookings, refunds, and special requests, ensuring compliance with the policies of Philippine Airlines (PAL) and the company. Delivered empathetic support aimed at maintaining high customer satisfaction levels.

Skills & Expertise

Customer SupportAccountantAccount ManagementCall CenterCustomer Service Representative

Education

  • Senior High School Graduate
    Institution not specified · 2020 — 2022