Arianne E.
Senior Customer Service Representative
Open to offersNew to PlatformAbout
Arianne E. is a seasoned Customer Service Representative with over 7 years of experience in the financial services, telecommunications, technical support, and retirement services sectors. She excels in handling high-volume interactions via phone, email, and chat, consistently meeting performance metrics and quality standards. At Manulife Business Processing Services, Arianne provided support to retirement plan members, ensuring compliance and quality service. Her role as a Technical Support Representative at SYKES Asia Inc. involved resolving technical issues for telecommunications products, while at Convergys (Concentrix Philippines), she served as a Fraud Prevention Analyst, safeguarding account security. Arianne's proficiencies include Salesforce CRM, problem resolution, and customer retention. Her educational background includes a Bachelor of Science in Business Administration with a major in Marketing Management from Cebu Institute of Technology – University.
Experience
Customer Service Professional III
Manulife Business Processing Services · 2022 — 2026Supported members of retirement plans with account inquiries, transactions, and information about their plans. Addressed customer concerns while upholding compliance, quality, and service standards. Documented customer interactions accurately using CRM and other internal systems. Ensured positive customer experiences through effective communication and problem-solving.Technical Support Representative
SYKES Asia Inc. · 2021 — 2022Provided assistance to customers encountering technical and service-related issues with telecommunications products and services. Diagnosed and resolved technical problems while maintaining high customer satisfaction. Guided customers through troubleshooting processes and offered service solutions.Fraud Prevention Analyst
Convergys / Concentrix Philippines · 2019 — 2021Investigated accounts and transactions for possible fraud. Helped customers with concerns about account security and verification procedures. Kept accurate records in compliance with security protocols.Customer Service Representative
TeleTech Holdings Inc. · 2016 — 2016Managed billing inquiries, account-related issues, and general customer service requests. Efficiently resolved customer problems while meeting established performance expectations.Chat Sales Representative
Qualfon Philippines, Inc. · 2015 — 2016Assisted customers via chat support channels. Identified customer needs and recommended appropriate products and services. Maintained timely and professional communication to promote customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Marketing ManagementCebu Institute of Technology – University · — — 2024
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