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Ariel C. — Mid-Level E-commerce Customer Support Specialist from Philippines

Ariel C.

Mid-Level E-commerce Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ariel C. is an accomplished Customer Support Advisor with 5 years of demonstrated experience in the e-commerce and telecommunications industries. At LizardBear Tasking Inc., Ariel provides high-level live chat and email assistance to e-commerce store owners, troubleshooting complex platform admin issues using a systems-thinking approach and historical data for effective root-cause resolution. Previously, at Teleperformance Philippines, Ariel managed remote guidance for cable, internet, and telephone hardware installations, coordinated with field technicians for onsite TV box configurations, and handled technical setup for integrated home security systems. Recognized for excellence, Ariel consistently achieved Top Quality scores throughout 2023 and 2024, and was nominated within the Top 2%–3% of campaign performers for high-performance metrics and grit. Ariel’s key strengths include analytical problem solving, multi-channel support, and inventory management.

Experience

  • Customer Support Advisor

    null · 2021 — Present
    Provided high-level Live Chat and Email assistance to e-commerce store owners and troubleshot complex issues within the platform's admin. Utilized systems thinking to investigate historical data for root-cause resolution.
  • Technical Support Representative

    Teleperformance Philippines · 2016 — 2018
    Delivered remote guidance for the self-installation of cable, internet, and telephone hardware. Coordinated with field technicians to manage onsite installations and active TV box configurations while overseeing scheduled appointments and logistical support for successful onsite setups. Handled technical setup and troubleshooting for home security cameras and integrated systems.
  • Support Advisor

    LizardBear Tasking Inc.
    null

Skills & Expertise

Education

  • B.S. Psychology
    De La Salle University
  • B.S. Legal Management
    San Beda College

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