Mid-Level E-commerce Customer Support Specialist
Open to offersNew to PlatformAriel C. is an accomplished Customer Support Advisor with 5 years of demonstrated experience in the e-commerce and telecommunications industries. At LizardBear Tasking Inc., Ariel provides high-level live chat and email assistance to e-commerce store owners, troubleshooting complex platform admin issues using a systems-thinking approach and historical data for effective root-cause resolution. Previously, at Teleperformance Philippines, Ariel managed remote guidance for cable, internet, and telephone hardware installations, coordinated with field technicians for onsite TV box configurations, and handled technical setup for integrated home security systems. Recognized for excellence, Ariel consistently achieved Top Quality scores throughout 2023 and 2024, and was nominated within the Top 2%–3% of campaign performers for high-performance metrics and grit. Ariel’s key strengths include analytical problem solving, multi-channel support, and inventory management.
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