Ariel T.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Ariel S. is an accomplished professional with a distinguished career in customer service and sales. She holds a Bachelor of Arts in Mathematics from Bago City College and began her career with STREAM Global Services in telesales and customer service. During her tenure, Ariel excelled in converting phone inquiries into sales, managing customer accounts, and facilitating tech appointments. She also served at TeleTech in Sta. Rosa as a Customer Service Specialist, handling business accounts with a focus on offering long-term solutions and technical support. Ariel then expanded her expertise as a Virtual Executive Assistant at Easy Pay Finance, where she managed communications, organized documentation, and coordinated meetings. In the healthcare industry, she worked as a masseur at the Center for Physiotherapy and Lujain Medical Company in KSA, delivering Swedish and Shiatsu massages. Her strengths include excellent verbal and written communication and proficiency in MS Word, Excel, and PowerPoint. Ariel has been recognized as a Top Customer Service Representative and Top Seller, underscoring her commitment to professional excellence.
Experience
Cold Caller - Australian Account
One Education Foundation LTD · 2024 — 2026Conducted calls to Australian schools to promote product demos and shared features and benefits of services. Collected valid contact information and followed up with interested clients. Handled customer complaints and requests for technical support while providing quality leads for the sales manager.Masseur
Joud Sports Complex · 2021 — 2023Ensured customer satisfaction by delivering Swedish, Shiatsu, Thai Massage, and other services in the clinic.Virtual Executive Assistant
Easy Pay Finance · 2013 — 2021Oversaw company emails, flagged important messages, and drafted responses for the founder. Followed up with clients regarding billing details, organized documents on Google Drive, and scheduled meetings with stakeholders. Prepared meeting materials and maintained accurate records while creating weekly reports for the owner.Masseur
Lujain Medical Company · 2018 — 2021Provided customer service and performed Swedish, Shiatsu, Thai Massage, along with other clinic services.Masseur
Noir Soghair A. Al-Shammari Center For Physiotherapy · 2015 — 2018Delivered customer service while performing Swedish, Shiatsu, Thai Massage, and various other treatments in the clinic.Telesales/Customer Service
Stream Global Services · 2010 — 2013Handled incoming phone calls to convert inquiries into sales. Provided account information to customers after verification and processed sales via the Salesforce system. Managed service upgrades for qualified existing customers and scheduled technical appointments.Customer Service Specialists
TeleTech - Sta. Rosa · 2013 — 2013Managed incoming calls for Customer Service and Technical Support for Business Accounts. Offered long-term solutions to client inquiries after security checks, conducted level 1 tech support, and handled billing questions using a DOS-based system. Created tickets for disputes and tech visits as necessary.
Skills & Expertise
Education
- Bachelor of Arts In MathematicsBago City College · — — 2007
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