Ariel A.
Virtual Assistant
Open to offersNew to PlatformAbout
Ariel A. is a seasoned professional with an educational background in Information Technology from Davao del Sur State College. Gaining extensive experience in content moderation and social media management, he has developed a strong proficiency in handling user-generated content and ensuring compliance with community guidelines. At Open Access BPO, Ariel achieved notable roles such as Trust & Safety Senior Team Leader and Delivery Robot Pilot Team Leader, where he led operational teams to enhance performance metrics and compliance. His leadership in overseeing strategic planning for trust and safety operations and his adeptness in monitoring KPIs contributed to improving efficiency. With strong leadership skills, Ariel managed teams in social media and trust & safety, utilizing tools like Salesforce and Adobe Photoshop to drive operational success. His career also includes valuable customer service experience at Teleperformance Davao, focusing on account support and resolution. Ariel is adept at identifying workflow gaps and enhancing team productivity through process improvement strategies.
Experience
Delivery Robot Pilot Team Leader
Open Access BPO · 2025 — 2026Oversaw the daily operations of delivery robot pilots, ensuring compliance, safety, and efficient trip completions. Monitored key performance indicators and incident reports to promote operational excellence. Enforced safety protocols and company policies while mentoring pilots on best practices.Trust & Safety Senior Team Leader
Open Access BPO · 2025 — 2025Managed multiple Trust & Safety teams, focusing on platform policy compliance and quality standards. Directed strategic performance planning while aligning with stakeholders.Trust & Safety Team Leader
Open Access BPO · 2024 — 2025Oversaw daily moderation activities and monitored KPI performance across teams. Facilitated coaching sessions and performance evaluations to uphold quality benchmarks.Social Media Team Leader
Open Access BPO · 2022 — 2024Supervised social media moderation teams tasked with high-volume content review. Enhanced workflow efficiency through trend analysis and process refinement.Content Moderation Associate
Open Access BPO · 2016 — 2022Reviewed and moderated user-generated content to ensure compliance with community guidelines. Achieved high accuracy and productivity metrics in a fast-paced setting.Customer Service Representative – Health Net Account
Teleperformance Davao · 2015 — 2016Addressed healthcare-related inquiries while ensuring high levels of customer satisfaction.Chat Support Representative – AT&T Mobility Billing Account
Teleperformance Davao · 2014 — 2015Managed billing and account issues through chat support, achieving strong resolution and compliance metrics.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyDavao del Sur State College · 2013 — 2014
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