Ariel P.

Results-driven Customer Service and Technical Support Professional with 5+ years of experience in retail, telecommunications, travel, and e-commerce support environments. Proven expertise in delivering exceptional customer experiences across voice, chat, and email channels while consistently exceeding performance metrics including CSAT, AHT, and quality assurance standards. Skilled in troubleshooting technical concerns, resolving escalations, managing billing and account issues, and identifying sales opportunities through consultative engagement. Recognized for adaptability, strong communication skills, and the ability to thrive in fast-paced, customer-focused environments.