Ariel D.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Ariel D. is an experienced T&O Consultant at Chevron Holdings Inc., specializing in terminal and operations support for the oil and gas industry. With a Bachelor of Science in Information and Computer Science from Lyceum of Batangas, Ariel’s expertise covers Salesforce and Remedy systems for documenting and resolving system inquiries, as well as root cause analysis and process optimization for SAP, CBS, FBS, and FuelFacs platforms. He manages master data maintenance, supports IT compliance projects, and provides technical and helpdesk support for Retail Point of Sale systems across North America and Canada. Previously, Ariel held roles in tech support at JP Morgan Chase, Dell, Verizon, and SanDisk accounts, and served in procurement and budgeting at the Provincial Capitol of Batangas. He is certified in Dell computer resolutions and proficient in hardware/software troubleshooting and network communications, with additional experience in project coordination and quality assurance in enterprise-level environments.
Experience
T&O Consultant
Chevron Holdings Inc. · 2023 — PresentHandles documentation of inquiries and issues until resolution through Salesforce or Remedy systems. Monitors interfaces between Systems, Applications, and Products (SAP), CBS, and FBS, addressing error logs linked to shipments and the downloading and printing of BOLs. Engages in root cause analysis to provide solutions for recurring issues. Prepares documentation to communicate findings and resolutions effectively to stakeholders. Conducts process reviews, identifying and addressing gaps while facilitating stock balance issue reconciliations. Contributes to developing test cases and participates in Regression Testing for software changes. Involved in T&O IT projects and compliance reviews, ensuring Master Data is accurately maintained.Retail Technology Support Specialist
MDSC - Chevron Holdings Inc. · 2011 — 2023Manages inbound and outbound calls to assist Chevron Gas Station staff with issues related to their Point-of-Sale (POS) systems, software, hardware, and network connectivity. Utilizes various resources to solve problems prior to requiring assistance from Subject-Matter Experts (SMEs). Monitors high-priority cases while performing Officer-in-Charge tasks and creating emergency dispatches when necessary. Follows up with third-party vendors for dispatch updates. Addresses assigned cases and processes fuel orders and POS orders at fueling terminals.Service Helpdesk Agent
JP Morgan Chase Bank N.A. · 2009 — 2011Responded to inbound and outbound calls, assisting Bankers with daily tasks, including Teller Transactions and account management systems. Provided troubleshooting support for Banking System and hardware errors, which encompass devices such as Teller Cash Dispenser Machines and related computer equipment. Coordinated with service departments for issue resolution and created tickets for escalated application and hardware issues.Technical Support Senior Assistant
DELL International Services Philippines · 2008 — 2009Managed inbound and outbound calls, addressing customer inquiries regarding their Dell computer hardware and software. Aimed to resolve issues while fostering customer confidence in the brand. Assisted customers with troubleshooting, internet settings, and network setup.Technical Support Representative
Verizon DSL Account - Teleperformance Philippines · 2008 — 2008Facilitated inbound and outbound communication, addressing customer queries related to internet and phone connections, as well as computer setup. Aimed to resolve questions effectively while promoting services when appropriate.Technical Support Representative
SanDisk Account - Teleperformance Philippines · 2006 — 2008Handled customer calls and emails, providing technical support for MP3/Video Players and storage devices. Focused on resolving issues while establishing trust in the brand, and offered additional products and services as needed.BAC Secretariat Staff
Bids and Awards Committee (BAC) Office · 2004 — 2005Checked the eligibility of suppliers and contractors for transactions with the Provincial Government. Managed purchase requests from various offices, producing a consolidated copy of the Annual Procurement Plan. Engaged in price comparisons and contract preparation for supplier transactions, also functioning as a Computer technician for hardware and software needs.Budgeting Assistant
Provincial Budget Office · 2001 — 2004Recorded budget authorizations and expenditures for the Provincial Budget Office. Reviewed proposed municipal budgets and contributed to budget preparation documentation, including payrolls.Budgeting Aide/Computer Operator
Provincial Budget Office · 1999 — 2001Supported budgeting activities and managed computer operations within the office.Clerk
Provincial Budget Office · 1998 — 1999Performed clerical tasks in the Provincial Budget Office, contributing to various administrative support functions.Computer Operator/Clerk
Monde Denmark Nissin Biscuit Corporation · 1997 — 1998Managed computer operations and clerical duties within the organization.
Skills & Expertise
Education
- Bachelor of Science in Information and Computer ScienceLyceum of Batangas · — — 1996
- High School DiplomaBatangas State University (Formerly known as Pablo Borbon Memorial Institute of Technology) · — — 1992
- Elementary GraduateDivine Child Parochial School · — — 1988
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