Arielle J.

Arielle Joy L. is an experienced Customer Service Representative Senior with a demonstrated history in the healthcare and telecommunications industries. At Optum Global Solutions (formerly UnitedHealth Group), she handled inbound customer calls addressing medical and pharmacy benefits, claims, and eligibility, later advancing to serve as an OJT coach and then as Assistant Manager–Apprentice, where she led team performance initiatives, monitored key metrics, conducted call audits, and managed real-time adherence. She also worked as a Trainer Intern, facilitating multiple training sessions, including upskilling programs. At Concentrix Ph, Arielle Joy L. provided phone bill support, basic troubleshooting, and sales services for AT&T. She previously supported continuous manufacturing operations as a Production Operator at Canon Business Machines Phils, overseeing timely delivery of essential printer parts.