Arif M.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Arif M. is an accomplished Accounting graduate from the University of Islam Indonesia, with a remarkable GPA of 3.80. His career spans various customer service-centric roles in companies like PT. VADS Indonesia and PT. IGT Solutions Indonesia, where he efficiently handled customer complaints and facilitated smooth operations in projects related to XL Axiata and Gojek Financial. As a Validation Officer at PT. Konvergensi Mitra Solusi, he ensured the accuracy of financial data concerning loan applications for the Akulaku project. Arif later contributed to the success of the ODR Tokopedia Project by mediating transaction disputes between buyers and sellers. Additionally, he worked with Teleperformance Indonesia, enhancing user experience through product data annotation. His technical proficiency extends to Microsoft Excel, Accounting, and ERP Implementations, complemented by significant experience in audit and strategic management. He has a proven record of meeting customer needs promptly and adeptly using tools like Salesforce for effective problem resolution.
Experience
Data Annotator
Teleperformance Indonesia · 2025 — 2026Annotated product data, including images and descriptions, to improve search relevance and enhance user experience. Labeled product images for better visual search capabilities and tagged attributes like size, color, and brand for accurate filtering.Customer First Squad - ODR Tokopedia Project
PT. IGT Solutions Indonesia · 2024 — 2025Facilitated resolution of transaction issues between buyers and sellers through chat and outgoing calls, ensuring fair agreements. Responded to queries related to the Tokopedia app and coordinated with logistics, insurance, and fund transfer verifiers for data validation.Validation Officer - Akulaku Project
PT Konvergensi Mitra Solusi · 2023 — 2024Validated user data accuracy submitted for loans through the application system and entered data from e-KTPs into the database. Verified customer information via phone calls and video calls to increase loan limits.Customer Service Professionals - Gojek Financial Project
PT. IGT Solutions Indonesia · 2024 — 2024Addressed inquiries and resolved issues for GoTo Financial product users through email. Created reports on customer issues to be reviewed by the relevant team and assisted users in creating a VA when obstacles arose.Agent Customer Service - XL Axiata Project
PT. VADS Indonesia · 2022 — 2023Handled incoming calls addressing customer complaints and assisted in resolving their issues. Generated reports on customer inquiries for team review and made outgoing calls to relay findings to customers.Agent Customer Service - J&T Express Project
PT. Konvergensi Mitra Solusi · 2023 — 2023Managed incoming calls regarding customer complaints and provided assistance via phone or chat. Compiled reports on customer issues for further investigations with the relevant team.
Skills & Expertise
Education
- Bachelor of AccountingUniversitas Islam Indonesia · 2018 — 2022
- Senior High SchoolSMK Negeri 2 Purworejo · 2015 — 2018