Ariij H.

● Managed end-to-end communication with prospective clients through CRM, email, live chat, and ticketing systems. ● Handled customer inquiries and provided timely and professional responses to enhance customer satisfaction. ● Monitored customer feedback to improve engagement, achieved a 28% conversion rate, and fostered long-term relationships. ● Conducted 100+ demo classes to showcase technology learning programs, address client concerns, and negotiate solutions ● Provided personalized education consultations by assessing client needs and recommending suitable learning programs, ensuring a positive and customer-focused experience.

● Provided administrative and operational support for health research and medical publication projects ● Conducted literature reviews and edited manuscripts, reports, presentation materials, and publication content ● Maintained project documentation and workflow records using Google Workspace and Microsoft 365, enabling efficient collaboration across multiple projects.

● Coordinated directly with clients and internal stakeholders to gather requirements, communicate project updates, manage satisfications, and ensure timeline project completion. ● Oversaw the end-to-end execution of publication and research projects by coordinating a team of 6 members and cross-functional collaboration. ● Led daily project briefings and audited 10+ active projects/week to ensure quality, consistency, and on-time delivery. ● Analyzed team KPI and SLA performance to evaluate operational metrics and identify improvement opportunities ● Improved team productivity by 20% through effective task delegation and workflow management.