ARJELYN M.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Arjelyn M. is a dedicated Virtual Assistant and customer service professional with nearly two years of experience in the BPO industry, focusing on customer support for clients in the US and UK. At Transcom Asia Ph, she honed her abilities in providing customer support through various channels, managing shipment tracking, and resolving delivery issues efficiently. Her expertise extends to healthcare as a Medical Virtual Assistant at Outsource, where she demonstrated proficiency in managing patient scheduling and maintaining accurate records using eClinicalWorks. Arjelyn M. is well-versed in handling administrative tasks and ensuring compliance with HIPAA regulations. She excels in using Google Workspace and Salesforce CRM, showcasing her adeptness at email management and problem-solving in fast-paced environments. Her technical skills are further enhanced by her knowledge of AI tools, such as ChatGPT, to improve workflow efficiency.
Why hire me
I bring over two years of customer service experience and healthcare virtual assistant experience, where I developed strong communication, multitasking, and problem-solving skills. I'm comfortable handling conversations, managing multiple tasks, staying organized, and maintaining professionalism in fast-paced environments. I'm a fast learner who adapts quickly to new tools and processes. I pay close attention to detail, work well independently, and always strive to provide a positive customer experience. I understand the importance of building rapport, responding with empathy, and maintaining consistency in every interaction. Most importantly, I'm dependable, eager to learn, and committed to delivering high-quality work. If given the opportunity, I'll put in the effort to meet expectations, contribute to the team's success, and continue improving my skills.
Experience
Medical Virtual Assistant
Outsource · 2024 — 2026Handled patient scheduling, rescheduling, and appointment confirmations for healthcare providers, ensuring organized daily calendars and reducing conflicts. Coordinated follow-ups and reminders via phone, email, and online portals to enhance patient attendance. Maintained accurate records with eClinicalWorks (eCW), including insurance verification and data updates. Provided professional support by addressing inquiries about appointments, procedures, and general healthcare information with clear communication. Assisted healthcare teams with administrative tasks, including calendar management, data entry, and report preparation to facilitate clinic operations. Ensured confidentiality of patient information in compliance with HIPAA regulations.Customer Care Representative
Transcom Asia Ph · 2022 — 2024Delivered customer support through phone, email, and chat, assisting with shipment tracking and service inquiries in a dynamic environment. Addressed complaints and service issues effectively while maintaining customer satisfaction. Monitored shipment progress and provided timely updates regarding delivery status and schedules. Documented customer interactions and service details meticulously, ensuring organization and accuracy. Collaborated with operations and delivery teams to support logistics and communicate urgent issues. Resolved delivery delays and discrepancies by implementing timely solutions and escalating complex cases when necessary. Adhered to company policies and compliance standards throughout customer interactions.
Skills & Expertise
Education
- Bachelor of Public AdministrationBaco Community College · — — 2021
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