Arl Z.
Mid-Level E-commerce Customer Support Specialist
Open to offersNew to PlatformAbout
Arl Z. is a reliable and detail-oriented Virtual Assistant and Customer Support Specialist with significant experience in high-volume email support, specifically for Shopify dropshipping operations. She excels in managing customer inquiries, including order issues, refunds, disputes, and subscription management, maintaining excellent response times. Arl has consistently achieved a 95%+ customer satisfaction rate while handling over 500 customer emails daily. Her proficiency spans across various tools and platforms such as Shopify, Zoho Mail, and Commslayer, enabling her to support e-commerce operations efficiently. She also played a key role in AI training datasets as an Image Annotator, maintaining a 98–99% accuracy rate in data labeling tasks for Xfinite. With expertise in image annotation, AI content tasks, and basic graphic editing, she is adept at supporting digital workflows with speed and precision.
Experience
Customer Support Representative
SoFyreProvided customer support for various Shopify dropshipping stores, managing order tracking, refunds, disputes, and product inquiries. Utilized tools such as Commslayer, Chargeblast, and Skio for workflow management while maintaining a 10–15 minute response time across customer tickets.Customer Support Specialist
Outsource Shopify (Dropshipping)Completed image labeling and annotation tasks for AI training datasets, adhering to strict guidelines and quality control standards. Achieved a 98–99% accuracy rate in data labeling, contributing to improvements in machine learning models through careful data management.Store Attendant / Administrative & Creative Assistant
XfiniteAssisted customers while managing daily store operations. Conducted research and fulfilled administrative support duties, aiding in digital workflows and organizational tasks.
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