Arlene B.

Arlene B. is a detail-oriented professional with extensive experience in customer service and technical support roles within the retail and technology sectors. Initially working as a Customer Service Representative at Alorica managing customer accounts for a retail giant, Arlene handled communication through phone, chat, and email, adeptly resolving order and payment issues. Building on this role, Arlene advanced to Concentrix, where she contributed as part of Microsoft's abuse team, addressing account violations via email. She then specialized in technical support for social media services, engaging with users via posts and messages. Alongside her customer service career, Arlene has certified skills in Bookkeeping through TESDA, demonstrating expertise in tasks like journalizing and posting transactions, and preparing financial reports. She also completed a year of clinical training in radiologic technology, which provided her with hands-on experience in patient care and medical documentation. Arlene is now seeking opportunities as a Bookkeeping or Medical Virtual Assistant, aiming to leverage her strong organizational and communication skills. Fluent in English, Filipino, and Latin, she is proficient in tools such as QuickBooks Online, Google Workspace, and Microsoft Office.