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Arlene C. — Mid-Level Customer Service Representative from Philippines

Arlene C.

Mid-Level Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Arlene C. is a seasoned professional with a background in education and customer service. She has extensive experience as an English Tutor at educational institutions such as Adventist University of the Philippines and the Hana Academy, where she has utilized her strong teaching skills to enhance her students' proficiency in reading, writing, and communicating effectively. She employs interactive and engaging methods to improve student fluency and confidence. Arlene has also excelled as a Customer Service and Sales Representative at Sitel Palawan and IT hub Clark in Pampanga, managing customer inquiries, resolving issues with efficacy, and driving sales growth. Her academic credentials include a Bachelor of Music Education and a Bachelor of Science in Accounting Technology, complemented by a TEFL certification, further solidifying her expertise in the educational sphere.

Experience

  • Online Tutor/Massage Therapist

    Freelance · 2024 — 2026
    Advise clients while delivering online English lessons and offering feedback on their progress. Provide massage therapy services.
  • Tour Guide

    Sitel Palawan · 2018 — 2018
    Conduct guided tours, providing information and ensuring an engaging experience for participants.
  • Customer Service/Sales Rep

    IT hub Clark Pampanga · 2015 — 2017
    Assist customers by addressing inquiries and resolving issues effectively. Promote products and services while striving to meet sales goals. Maintain positive relationships with clients.
  • English Tutor

    Adventist University of the Philippines
    Teach and guide students in reading, writing, speaking, and listening using online platforms. Assess student progress and provide feedback to enhance language skills. Develop engaging lessons utilizing online tools.

Skills & Expertise

Education

  • Bachelor of Science in Accounting Technology
    Mabalacat City College · 2013 — 2015
  • Bachelor of Music Education
    Adventist University of the Philippines · 2004 — 2008

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