Arlene C.
Mid-Level IT Support Specialist Manager
Open to offersNew to PlatformAbout
Susie R. is a dedicated IT professional with a Bachelor of Science in Information Technology from STI College Fairview. From 2026 onwards, she has excelled as an IT Support Specialist Manager at Nityo Infotech Services Philippines Inc, working with the Bank of the Philippine Islands. Previously, Susie honed her skills as a Junior UAT Tester between 2022 and 2025, where she was responsible for bug tracking and documenting test scenarios. Her earlier experience as an Associate Software Engineer with Accenture Inc from 2019 to 2025 involved debugging code, performing system maintenance, and the use of PL/SQL for technical documentation. Additionally, Susie has a background in data management during her tenure as an Admin Staff with Speed Quality Tech Inc, and an earlier role as an IT Service Analyst where she was recognized as a top performer, focusing on effectively resolving customer inquiries and complaints. Susie is proficient in English and Filipino and possesses strong skills in programming and data management.
Experience
IT Support Specialist Manager
Nityo Infotech Services Philippines Inc · 2026 — PresentOversee IT support for the Bank of the Philippine Islands.Junior UAT Tester
null · 2022 — 2025Conduct test scenario evaluations, document bugs, and compile daily reports with screenshots of completed tests.Associates Software Engineer
Accenture Inc. · 2019 — 2025Debug existing code, perform monthly system maintenance for RDM, RMS, and RSS applications, and generate monthly reports on customer ticket status.Admin Staff
Speed Quality Tech Inc. · 2017 — 2018Input employee details into the passport tracker, verify accuracy of AEP cards and other orders, and coordinate corrections with the visa manager before submission.IT Service Analyst
DXC Technology · — — 2018Address customer inquiries via tickets and emails, assess and prioritize client issues to ensure proper resolution.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI COLLEGE FAIRVIEW · 2013 — 2017
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