Arlene P.

I am a seasoned customer service and operations professional with over 15 years of experience supporting global clients across customer support, sales support, quality assurance, and accounts management. Throughout my career, I have consistently delivered excellent customer experiences while helping organizations maintain efficiency and achieve business objectives.

I am seeking a new challenge to leverage my 15+ years of experience in customer operations and sales support. My background includes high-stakes roles with Royal Caribbean Group, Uber, Shopee, and Dexcom, where I specialized in escalation management and process improvement. I am an omnichannel expert (Phone, Email, Chat) and a power user of Salesforce, Zendesk, HubSpot, Freshdesk, and JIRA.

I am eager to bring my experience, adaptability, and commitment to service excellence to a role where I can contribute to both customer satisfaction and organizational success.