Arlene
Mid-Level Content Project Coordinator
Open to offersNew to PlatformAbout
Arlene A. is a seasoned professional with extensive experience in IT service desk operations, customer support, and project coordination across the IT and telecommunications industries. At Netflix, where she currently serves as a Content Project Coordinator, she oversees workflow implementation, manages project timelines, and coordinates cross-functional communication. Previously, Arlene excelled as an EIT Service Desk Analyst at Cardinal Health International Philippines, handling access support and IT issue resolution through ServiceNow. Her tenure at Everise / C3 Philippines further honed her expertise in client support via multiple communication channels. At DXC Technology Malaysia, she provided remote technical support, ensuring SLA compliance, and managed Active Directory access. Arlene is proficient in tools like ServiceNow, Zendesk, and Remote Troubleshooting solutions, and she holds an ITIL certification, underscoring her commitment to service excellence and technical proficiency.
Experience
Content Project Coordinator for Netflix
High Spring · 2022 — PresentFacilitated streamlined workflows among content teams while managing timelines, deliverables, and resource allocation. Prepared various reports and presentations, coordinated project-related requests, and maintained data accuracy in systems such as Airtable. Served as a primary contact for cross-functional communication and relations with content partners.EIT Service Desk Analyst
Cardinal Health International Philippines · 2020 — 2021Provided support for password resets and access for enterprise applications, logging and resolving IT issues through the ServiceNow ticketing system. Managed communications with clients via chat and email while offering feedback on recurrent issues impacting multiple users.Customer Service Representative
Everise / C3 Philippines · 2019 — 2020Supported customers with their orders, complaints, and refund requests while effectively handling communications through email, chat, and phone. Collaborated with personal shoppers to ensure satisfactory service and managed multiple orders, tracking customer subscriptions.Senior Service Desk Analyst - BHP Billiton and DXC Internal
DXC Technology Malaysia · 2010 — 2018Delivered remote technical and administrative support focusing on desktop and Notes issues. Ensured compliance with SLA standards for service tickets utilizing Remedy and ServiceNow, supported incident management, and maintained comprehensive ticket documentation. Worked with resolver groups to tackle complex problems and managed account creation and access in Active Directory.Technical Support / Escalation Roles for YAHOO!
Sitel Philippines · 2006 — 2010Addressed advanced technical issues for email and DSL customers, managing escalation tickets for Tier 2 and AT&T support. Conducted diagnostics for both wired and wireless network troubleshooting while maintaining high productivity levels and customer satisfaction. Ensured compliance with customer care metrics and improved escalation procedures based on performance reviews.AT&T Home Networking Specialist
Sitel Philippines · 2007 — 2008Troubleshot both wired and wireless computer connections for residential DSL customers and configured secure network connections using AT&T routers. Provided information on upgrades and new home networking features while performing line diagnostics as per troubleshooting processes.
Skills & Expertise
Education
- Bachelor's Degree in Hotel and Restaurant ManagementPhilippine Women’s University
- High SchoolPerpetual Help College
- ElementaryPerpetual Help School
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