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ARMANDO J. — Mid-Level IT Support Analyst from Venezuela

ARMANDO J.

Mid-Level IT Support Analyst

Venezuela 6+ years
Open to offersNew to Platform
Languages
Spanish
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About

Armando J. is an experienced professional with a solid background in information technology and logistics management, having served in key roles at prominent organizations such as Toyota de Venezuela C.A. and UPTOS. Currently, he is a Docente at UPTOS, specializing in programming within the Department of Informatics. Between March 2016 and November 2020, he worked as a TI Analyst at Toyota, where he provided support for platforms like Windows XP, 7, and 10, as well as Cisco LAN/VoIP networks. His experience extends to logistics, where he served as a Logistics Supervisor from 2005 to 2016, managing warehouse security and coordinating just-in-time supply to production. Key responsibilities included personnel management, implementing lean manufacturing techniques such as Kaizen, and environmental system improvements. Armando's IT expertise is complemented by his proficiency in tools like Power BI, Google SketchUp, and educational platforms such as Moodle and Padlet. He is currently pursuing an MBA, further enhancing his business acumen in Cumaná, Sucre.

Experience

  • Teacher

    UPTOS · 2022 — Present
    Assigned to the Computer Science Department, focusing on Programming.
  • IT Analyst

    Toyota de Venezuela C.A. · 2016 — 2020
    Provided support for platform W (Xp, 7, 10) and LAN/VoIP Cisco. Managed printing platform 9050 HP and Epson FX 890. Oversaw personnel and monitored KPIs as well as consumables stock. Monitored precision air conditioning systems and UPS backup units.
  • Logistics Supervisor

    Toyota de Venezuela C.A. · 2005 — 2016
    Administered security for warehouse operations. Planned and coordinated Just in Time supply to production. Implemented continuous improvements across areas. Conducted training and participated in Kaizen initiatives while applying strategies for environmental system enhancement. Managed a team of 40 personnel and generated reports on results, participated in new model projects.
  • Network Support

    ELEORIENTE · 2005 — 2005
    Managed a LAN network utilizing Cisco technology.
  • Instructor

    INCES · 2005 — 2005
    Taught courses in industrial safety and Computer Science.
  • Support Analyst

    SATELCA- Compushop · 2003 — 2003
    Provided support for Windows users and Cisco LAN networks.
  • Support Analyst

    PDVSA- Grupo BEKESANTOS · 2001 — 2002
    Assisted Windows users and maintained Cisco LAN networks.
  • T-Net Support

    TELCEL, Bell South · 1998 — 1999
    Supported T-NET users and supervised T-NET show operations.

Skills & Expertise

Education

  • Master of Business Administration (MBA)
    UNA-Cumaná
  • Specialist in Telecommunications
    IUT- Cumaná
  • Diploma in University Teaching
    UNES- Cumaná
  • Engineer in Computer Science
    UPTOS-Cumaná

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