Armie T.

Armie D. is a seasoned Operations Team Leader with over nine years in customer support and operations. Having demonstrated expertise in launching and scaling lines of business (LOBs), Armie has successfully implemented and managed programs such as Small Business Mobility, CTI Intercept Quad, and BM Case Management at Quantrics Enterprises Inc. Moreover, Armie has led teams, ensured smooth transitions, and achieved KPIs while consistently delivering quality customer support. At companies like Comcast through Transcom Worldwide Philippines, and Sitel Philippines with Capital One, Armie honed skills in Customer Experience and Process Improvement, driving operational efficiency. With a Bachelor's Degree in Business Administration, Armie is proficient in Data Analysis and employs tools like CRM and workforce management platforms to enhance performance and manage high-performing teams.