Arnel T.
Mid-Level Real Estate Sales Quality Analyst
Open to offersNew to PlatformAbout
Arnel T. is an experienced Virtual Assistant and Quality Analyst with over nine years in sales, customer care, and quality assurance across industries including real estate, home cleaning, solar, and telecommunications. He has managed lead generation and nurturing, leveraging platforms like Salesforce, Xencall, Podio, and Smrtdialer for property acquisition and client engagement. In his roles at EYE HOMES INC, VXI Global Holdings, and UNIFYCX PH, Arnel T. contributed to strategic outreach, cold calling, market analysis, and quality monitoring, supporting process improvement and team collaboration. He holds a Bachelor of Science in Computer Science with a major in Multimedia Technology, is a Civil Service Passer, and has led initiatives in lead management, call monitoring, and customer retention to enhance sales and service quality.
Experience
RETENTIONS SPECIALIST
UNIFYCX PH · 2025 — 2026Addressed telco service issues while emphasizing retention strategies to prevent account cancellations. Scheduled appointments for truck rolls and generated transactions related to wireless sales.JUNIOR ACQUISITIONS - SALES
EYE HOMES INC · 2022 — 2024Engaged in real estate redevelopment with responsibilities in property acquisition, planning for redevelopment, and market analysis. Developed a strong proficiency in cold calling and engaging potential clients, which led to a promotion to lead management. Utilized old listings and new submissions to maintain a steady lead pipeline. Identified and classified leads effectively, ensuring proper progression through the sales process.QUALITY ANALYST - SALES
VXI GLOBAL HOLDINGS · 2016 — 2022Started as a Sales and Customer Service Associate and was promoted based on performance. Upheld high-quality standards while conducting random call monitoring and providing constructive feedback to both clients and team leaders. Managed escalated issues and facilitated administrative hearings to resolve customer concerns. Delivered presentations focused on product knowledge and process enhancements while leading calibration sessions with client and operational teams.VIRTUAL ASSISTANT
nullFocused on generating, qualifying, and nurturing leads across various sectors, including Real Estates, Home Cleaning, and Solar. Demonstrated the advantages of subscriptions while customizing sales presentations.
Skills & Expertise
Education
- Bachelor of Science in Computer Science, Major in Multimedia TechnologyACLC College of Apalit · 2011 — 2015
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