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Arnel C. — Mid-Level Customer Service Specialist from Philippines

Arnel C.

Mid-Level Customer Service Specialist

Philippines 3-6 years 5 - 7 USD per hour
Actively lookingNew to Platform
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About

Arnel C. is a dedicated professional with a comprehensive background in customer service and sales across diverse industries. He currently excels as a Site Admin at Container Exchanger, where he manages sales ads using Canva and oversees communications through email and chat. Previously, at SELOQUENT, he honed his skills as a Cold Caller, specializing in prospecting and client follow-ups. His tenure at Homeaglow as a Sales Representative further enriched his experience in customer engagement. Arnel has significant expertise using CRM tools like Hubspot, Salesforce, Zendesk, and Pipeline. His career began with roles at VXI Philippines, Sutherland Global Services, and Convergys Cebu, where he developed a strong foundation in technical support and customer service. Proficient in Microsoft Excel and Google Sheets, Arnel adapts quickly to new environments and technologies.

Why hire me

Apart from my vast extensive experience as a Virtual Assistant working with multiple niche. I always have a clear goals, to learn every opportunity possible and make sure to provide a postive results for the betterment of the company and myself. I organize my work by managing my time efficiently and always stay focused.

Experience

  • Site Admin

    Container Exchanger · 2025 — 2026
    Created and edited sale ads for the website using Canva. Responded to email and chat inquiries. Reached out to potential and previous vendors. Performed administrative tasks with Google and Excel.

  • Cold Caller

    SELOQUENT · 2024 — 2025
    Contacted prospective clients regarding package offers for their parking spaces. Conducted follow-up calls to confirm appointments. Organized leads to identify those committed to signing up for services.

  • Sales Representative

    HOMEAGLOW · 2023 — 2024
    Reached out to prospective clients about cleaning service packages. Managed inbound communications via calls, texts, and emails from existing clients. Followed up on previously set appointments to assess satisfaction with cleaner performance.

  • VA/ Cold Caller

    United Home Offer · 2022 — 2023
    Called prospective sellers to inquire about interest in selling properties. Conducted follow-ups to gauge seller interest. Sorted leads that committed to closing deals.

  • Customer Service Representative

    MYND Property Management · 2021 — 2022
    Responded to calls and emails from renters, property owners, and prospective clients regarding property management services. Made outbound calls to previous clients to discuss the potential for returning to services.

  • Retention Specialist / Email Support Specialist

    VXI Philippines · 2020 — 2020
    Managed customer escalations, ensuring retention of valued AT&T mobility clients.

  • TSR / CSR

    Sutherland Global Services · 2016 — 2019
    Addressed customer inquiries and concerns regarding provided services. Assisted clients with troubleshooting equipment issues, either remotely or by guiding them through steps.

  • Technical Support Representative

    Sykes Asia Philippines · 2012 — 2015
    Handled escalations for issues unresolved with antivirus software purchased from the company.

  • Technical Support Representative

    Convergys Cebu · 2010 — 2012
    Addressed billing inquiries and conducted basic troubleshooting on internet, cable, and landline services.

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