Arnold S.
Mid-Level Collections Customer Service Representative
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About
Arnold S. is an experienced Customer Service Representative with a background at Blueshift Inc., where he managed collections accounts focused on Cash Management Services (Payday Loans) and SSDI campaigns. From July 2017 to October 2024, he specialized in inbound and outbound communication via chat, email, and phone, including cold calling to support administrative and customer needs in the financial services sector. Arnold handled payment processing, maintained detailed records, and prepared reports while using CRM platforms including Vicidial and Convoso. He is skilled at maintaining confidentiality and data security, and his responsibilities also included efficiently resolving customer issues and fostering positive customer relationships across multiple communication channels.
Experience
Customer Service Representative
Blueshift Inc. · 2017 — 2024Handled collections accounts for Cash Management Services (Payday Loans) and SSDI campaigns through inbound and outbound communication channels, including chat, email, and phone calls. Performed cold calling and conducted administrative work such as maintaining records, processing payments, and preparing reports. Utilized CRM, Vicidial, and Convoso while managing sensitive financial information with attention to confidentiality and professionalism.
Skills & Expertise
Education
- Bachelor of Science in Industrial Technology, Major in Food TechEulogio "Amang" Rodriguez Institute of Science and Technology · 2013 — 2015
- High SchoolMasville National High School · 2009 — 2012
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