Arnold T.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Arnold E. is a seasoned Customer Service Specialist with over six years of experience supporting U.S.-based accounts across various sectors including healthcare, roadside assistance, sales development, collections, and travel services. Based in Antipolo City, Philippines, he has demonstrated proficiency in managing high-volume customer interactions with a focus on delivering exceptional service and resolving complex issues efficiently. His career highlights include providing empathetic support in a high-volume call center for Sagility’s Aetna Healthcare, managing emergency roadside assistance for CSS Corp’s Agero Roadside Assistance, and contributing to sales pipeline growth as a Sales Development Representative for Crisalix. Arnold excels in technical troubleshooting, dispatch coordination, and CRM system management, always maintaining strong customer satisfaction scores. He is recognized for his professionalism, adaptability, and consistent KPI performance throughout his career.
Experience
Customer Service Associate | Cold Caller
Sagility – Aetna Healthcare (U.S. Medicare Account) · 2024 — 2025Provided assistance to Medicare members concerning enrollment, eligibility verification, claims, benefits, and account queries. Offered technical support for login difficulties, password resets, and online member portal troubleshooting while ensuring compliance with HIPAA and healthcare regulations. Documented customer interactions and resolutions accurately using CRM systems within a high-volume call center environment.Customer Service Associate | Roadside Assistance Dispatcher
CSS Corp IT – Agero Roadside Assistance (U.S. Account) · 2022 — 2023Handled requests for emergency roadside assistance such as towing, battery jump-starts, lockouts, fuel delivery, and tire changes. Coordinated with service providers to dispatch assistance based on customer needs and urgency. Verified coverage and service eligibility through dispatch systems, while monitoring active cases and managing customer communications effectively.Sales Development Representative | Appointment Setter
Crisalix – 3D Aesthetic Software · 2019 — 2022Made outbound calls to qualify leads for aesthetic clinics and medical professionals while scheduling appointments and product demonstrations for the sales team. Communicated product features of 3D aesthetic visualization software effectively and maintained accurate records of leads and appointments using CRM tools.Collection Specialist
Sargas Inc. – U.S. Third-Party Collections Account · 2018 — 2019Contacted customers concerning outstanding balances and negotiated payment arrangements, resolving billing disputes while adhering to U.S. collection laws. Ensured accurate documentation of payment commitments and account updates while providing guidance on payment options.Customer Service Associate | Travel & Booking Support
Contexta Global Inc. – Greyhound (U.S. Account) · 2016 — 2018Assisted customers with bus reservations, ticket modifications, cancellations, and travel-related inquiries. Effectively resolved booking concerns and payment issues while providing accurate travel information and maintaining a high level of service during customer interactions.
Skills & Expertise
Education
- Bachelor of Science in Practical Arts Education Major in Business Distributive ArtsUniversity of Antique