Arra J.
Senior eCommerce Project Manager
Open to offersNew to PlatformAbout
Arra Jane L. is a Senior Project Manager with over 11 years of experience in web development and technology services, including 4 years leading eCommerce project management. At Hedy Philippines, she oversees functionality implementation, roadmap development, sprint planning, and stakeholder communication in the eCommerce sector, utilizing Agile/Scrum Methodology. Arra Jane manages cross-functional teams, ensures timely project delivery, and maintains quality control through backlog management, budgeting, and risk mitigation. Her background also includes digital marketing team leadership, integration of digital campaigns, and hands-on roles in web development technologies and application support at firms like aCommerce Philippines and Ingram Micro. With expertise in Salesforce Commerce Cloud, Jira, and multiple web platforms, she bridges technology and marketing across diverse digital projects.
Experience
SFCC - Senior Project Manager
Hedy Philippines · 2021 — PresentOversees the development and management of project work plans related to implementing functionality for eCommerce, collaborates with product owners to define roadmaps, communicates updates between departments and clients, and coordinates UAT ticket reviews and demo sessions. Guides sprint planning, manages scrum calls, handles ticket monitoring, backlog, and release management, and monitors deliverables using Agile methodologies. Prepares weekly and daily status presentations and addresses or escalates project delivery issues, manages the project JIRA board, and focuses on risk mitigation and ensuring quality and timelines.Application Support Engineer / Project Manager
aCommerce Philippines · 2018 — 2021Supported internal platform users by monitoring and troubleshooting both in-house and third-party applications, training both end-users and operations staff on software. Coordinated resources and vendors for project execution, ensured on-time, on-budget delivery, and facilitated requirement gathering, project scope management, technical documentation, and UAT. Provided web-based IMOnline site support via email, desktop, and conference call channels, handled incident tickets through the Ticket Foundation System, and analyzed and resolved software issues including complex cases.IS Web Support Specialist
Ingram Micro Philippines · 2017 — 2018Engaged with project stakeholders and subject matter experts to support project development, clarified requirements and processes, created business process models and notations, conducted interviews, performed analysis to build project business cases, and led preliminary investigations for new project requests.Business Process Analyst
Ciudad Fortis Investment Corp. · 2015 — 2016Performed requirement analysis to develop business process solutions targeting reporting and productivity concerns; prepared presentations and application proposals, organized sales activities, and maintained relationships with clients, staff, business partners, and management.Technical Sales Specialist
Global Strategic Solutions and Services, Inc. · 2014 — 2015Delivered applications and productivity trackers using C#.Net for operational reporting and monitoring, assessed application feasibility, and contributed to system documentation, design, testing, and maintenance. Resolved system errors, performed code debugging, managed change documentation, and facilitated user testing and training for team-developed applications.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySt. Paul University Manila · 2008 — 2012
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