Arsiely T.
Senior Virtual Assistant - Administrative Support Specialist
Open to offersNew to PlatformAbout
Arsiely C. is a seasoned Virtual Assistant with over a decade of specialized experience in supporting global clients, particularly in the realms of customer service, human resources, technical support, and construction administration. She excels in managing high-volume workloads with minimal supervision, enhancing workflow efficiency through her expertise in Microsoft Office, Google Workspace, and various CRM platforms. Her career highlights include playing pivotal roles such as a Virtual Assistant and HR Associate for JT Worx, where she managed end-to-end recruitment processes and coordinated operational schedules. Her proficiency extends to providing frontline technical support at VivantCorp, assisting thousands with software and account issues, and administering the tender and bidding processes for Aurora Contractors. Arsiely has crafted a career defined by diligence and an adaptable skill set, adept at fostering collaborative remote environments for Australian, US, and international clientele.
Experience
Virtual Assistant – HR Associate
JT Worx (Client) · 2025 — 2026Oversaw the entire recruitment process, which included job posting, screening resumes, scheduling interviews, and communicating with candidates via LinkedIn, Seek/Indeed, and Facebook/Instagram. Created job descriptions and sourcing strategies to fulfill staffing needs while coordinating calendars and meetings for the Operations Manager. Managed email correspondence and completed various documentation tasks as required.Email Associate / Level 1 Technical Support
VivantCorp · 2025 — 2025Delivered email-based technical support, addressing customer inquiries related to software, access, and account issues. Ensured the management of high-volume email queues with a focus on accuracy and professionalism, while adhering to SLA compliance. Documented and tracked support tickets and conducted initial troubleshooting, escalating more complex issues to Level 2 support as necessary.Estimating Admin – Virtual Assistant
Virtual Constructions Assistant / Aurora Contractors (Client) · 2021 — 2025Supported the estimating team during tender and bidding procedures by preparing and managing project documents, including drawings and specifications. Assisted in the creation of cost estimates and bid submissions. Liaised with suppliers and subcontractors for pricing and material information and monitored tender deadlines while ensuring accurate document control.Customer Service Consultant – Travel Insurance
Shore Solutions Inc. (nib Group) · 2019 — 2020Handled issuance of individual travel insurance policies and provided assistance to travel agents, brokers, and customers through phone and email. Clarified details of policy coverage and routed claims and emergency assistance calls to the correct departments.Customer Service Officer – Travel Insurance
QBE Group Shared Services · 2015 — 2019Managed customer inquiries related to policy purchases and guided users through online portal navigation via phone and email. Facilitated the issuance of policies and directed escalated calls to the claims and emergency assistance divisions.Technical Support Representative
AT&T | Sykes Asia · 2008 — 2015Addressed internet connectivity issues through phone and chat support, aiding customers with modem/router setup and email configurations. Provided upselling support for third-party service problems.Assistant Planner
M10 Builders LLC · 2008 — 2008Managed incoming calls and organized project drawings and documents in both hard and soft copy formats. Produced daily, weekly, and monthly progress reports.QA / Software Tester
Lexmark Research and Development Corporation · 2006 — 2007Conducted testing of printer drivers and software before their market release, documenting bugs and reporting issues to the development team. Implemented test suites from an end-user perspective and updated test charts on a daily basis.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringCebu Institute of Technology University