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Arthur K. — Senior IT Network Administrator from Philippines

Arthur K.

Senior IT Network Administrator

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Arthur K. is an experienced IT Network Admin Support professional based in Quezon City with extensive experience in IT inventory management, troubleshooting, and maintaining IT infrastructure. Since 2015, he has managed server and network configurations, administered Active Directory for user permissions, and served as a Microsoft Azure Administrator at Manpower Outsourcing Services Inc. Arthur has a strong track record in remote technical support, providing assistance and troubleshooting via phone, email, and video calls. He has also mentored junior staff and facilitated hands-on technical training. With a background spanning the technology, customer service, manpower outsourcing, and IT retail domains—including roles at PC Corner, PC Express, Zeryka Printforms, and RX Software Inc.—he has handled hardware and software installation, conducted system tests, processed technical transactions, and resolved IT-related issues for diverse user groups.

Experience

  • IT Network Admin Support

    Manpower Outsourcing Services Inc. · 2015 — Present
    Managed IT inventory and addressed IT-related issues. Monitored and configured servers and networks to maintain system uptime. Handled configuration and troubleshooting for internet and email systems. Administered user access and permissions through Active Directory. Installed operating systems and business applications for users. Served as a Microsoft Azure Administrator. Provided remote technical support via phone, email, and video calls while offering real-time troubleshooting and guidance to staff through online platforms. Mentored and trained junior staff by facilitating hands-on technical training.

  • Receiving Clerk / IT Support

    PC Corner · 2012 — 2013
    Assisted customers with inquiries and technical issues related to computers. Ensured that hardware and software operated correctly. Managed customer transactions and processed returns.

  • Receiving Clerk, Inventory Clerk & Sales Consultant

    PC Express · 2006 — 2011
    Captured and processed client information, ensuring accurate data entry into online systems. Provided exceptional customer service by assisting with product selection and addressing inquiries. Maintained customer satisfaction and loyalty through excellent service.

  • Sales Consultant

    Zeryka Printforms · 2004 — 2006
    Delivered expert sales consultations about print products to customers. Addressed customer inquiries and ensured accurate and timely provision of product details.

  • Junior Programmer/ Analyst

    RX Software Inc. · 2001 — 2002
    Reviewed project specifications and confirmed that program designs functioned correctly. Conducted system testing and resolved issues related to project feedback.

  • Data Encoder

    KJK Printforms · 2000 — 2000
    Ensured hardware and software functioned correctly by completing weekly system checkups and troubleshooting as necessary.

Skills & Expertise

Technical Support SpecialistIT and NetworkingCustomer Service and Admin SupportSoftware and Mobile DevelopmentDatabase Administration

Education

  • Computer System and Design Program
    AMA Computer Learning Center · — — 2000

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