Arthur J.
Mid-Level Customer Service and Sales Representative
Open to offersNew to PlatformAbout
Arthur John B. is an experienced Customer Service Representative with a proven track record supporting major companies in the telecommunications and cybersecurity industries. At VXI Clark, he managed high-volume inbound calls for Lumen Technologies, skillfully addressing diverse customer needs and mastering technical troubleshooting and clear communication in high-pressure environments. At IQor Clark, Arthur John B. resolved billing, product, and internet service issues, consistently meeting sales and satisfaction targets while promoting additional services. He further advanced his expertise at Asurion and KMC MagSolutions - VikingCloud, both enhancing customer support and contributing to improved compliance accuracy. His hands-on proficiency with tools such as Salesforce, Zendesk, and Microsoft Office, as well as his ability to develop customer feedback systems, has supported operational improvements and elevated quality assurance standards in every role.
Experience
PCI Compliance Specialist – PDS Program
KMC MagSolutions - VikingCloud · 2025 — 2026Provided outstanding customer service while strictly adhering to compliance and security standards. Consistently met performance indicators such as sales conversions and customer satisfaction. Identified upselling and cross-selling opportunities for cybersecurity and compliance solutions, contributing to revenue and customer protection initiatives. Offered expert product knowledge to assist customers in making informed decisions, fostering trust and retention. Collaborated with colleagues to support business objectives and maintain compliance accuracy.Technical Support Representative
Asurion · 2024 — 2024Diagnosed and troubleshot customer issues related to home internet connectivity, phones, tablets, and equipment, offering detailed guidance for resolution. Recognized opportunities for upselling protection plans, leading to increased customer satisfaction and sales. Developed and launched a customer feedback survey to gather insights, resulting in enhanced service delivery, including improved billing explanations and reduced wait times.Customer Service Representative
IQor Clark · 2023 — 2024Managed high-volume inbound customer calls, addressing various inquiries and concerns such as billing discrepancies, product complaints, and technical issues with phones, tablets, and home internet services. Delivered recommendations on product offerings, successfully selling additional services like mobile lines, phones, tablets, accessories, and home internet plans, which supported sales goals and enhanced customer experiences. Regularly met or exceeded performance benchmarks including call resolution times and customer satisfaction scores.Customer Service Representative
VXI Clark · 2022 — 2023Handled a large volume of inbound calls for Lumen Technologies, improving call center efficiency through effective multitasking and task prioritization in a fast-paced environment. Modified communication techniques to cater to a diverse customer base, ensuring clear and personalized interactions. Utilized problem-solving skills to address inquiries, troubleshoot issues, and resolve complaints efficiently. Worked with team members and management to enhance processes and support departmental goals.
Interested in this professional?
Sign in as an employer to save this profile or invite Arthur J. to a job.
Sign in as an employer