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ARTURO M. — Junior IT Support Specialist from Mexico

ARTURO M.

Junior IT Support Specialist

Mexico Less than 1 year
Open to offersNew to Platform
Languages
Spanish
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About

Arturo M. is an accomplished IT professional with a degree in Informatics from Universidad Autónoma De Nayarit. Currently serving as an Ingeniero de Accesos Físicos at AT&T Comunicaciones Digitales, S. de R.L. de C. V., he coordinates access to telecommunications radio bases, manages fault tickets, and identifies vulnerable sites, alongside implementing KPIs. Previously, Arturo gained valuable experience as an IT Support Leader at Coppel S.A. de C.V., focusing on CCTV installation, maintenance, and alarm security. His role as a Risk Analyst at Disc IT Business Solutions highlighted his expertise in information security incidents and ISO 27001 and ISO 20000 standards. Arturo is proficient in Java, HTML, and CSS, and has a strong command of office productivity tools and risk analysis techniques.

Experience

  • Ingeniero de Accesos Físicos

    AT&T Comunicaciones Digitales, S. de R.L. de C. V. · 2023 — 2026
    Coordinated access to telecommunications radio bases from providers, addressed fault tickets, and identified vulnerable sites while implementing KPIs.
  • Encargados de Soporte tecnológico, Sistemas IT

    Coppel S.A. de C.V. · 2019 — 2023
    Provided technical support along with installation and maintenance of CCTV and PACOM security alarm systems.
  • Analista De Riesgos

    Disc IT Business Solutions · 2018 — 2019
    Managed risk analysis, corrective actions, information security incidents, quality alerts, and process audits while serving as an internal auditor for ISO 27001 and ISO 20000.
  • Técnico De Servicio A Terminales Punto De Venta

    Ómicron / Ems · 2016 — 2018
    Handled service tasks for point-of-sale terminals.
  • Inspector De Calidad

    Autositemas De Torreón SA De C.V. · 2015 — 2018
    Conducted quality inspections across multiple operational areas.
  • Supervisor De Ventas

    American Learning Corporation A.C. · 2014 — 2015
    Oversaw sales activities and team performance.
  • Supervisor En La Mesa De Ayuda

    Actica Sistemas · 2014 — 2014
    Supervised operations at the help desk.

Skills & Expertise

Education

  • Licenciate in Computer Science
    Universidad Autónoma De Nayarit · 2011 — 2016

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