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Arturo M. — Mid-Level IT Support Specialist from Mexico

Arturo M.

Mid-Level IT Support Specialist

Mexico 6+ years
Open to offersNew to Platform
Languages
Spanish
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About

Arturo M. is a seasoned IT professional with extensive experience in the telecommunications and technology industries. He served as an Ingeniero de Accesos Físicos at AT&T Comunicaciones Digitales, where he coordinated access to telecom radio bases, addressed fault tickets, identified vulnerable sites, and implemented key performance indicators over nearly three years. Prior to AT&T, Arturo worked at Coppel as a Encargado de Soporte Tecnológico, focusing on the installation and maintenance of CCTV systems and PACOM alarm security. His tenure at Disc IT Business Solutions involved roles in risk analysis, corrective actions, and maintaining information security standards, underpinned by his role as an Auditor Interno for ISO 27001 and ISO 20000 standards. Arturo holds a degree in Computer Science from Universidad Autónoma De Nayarit and is certified in Java from Universidad Java. His technical expertise includes Java, CCTV, and information security, supported by advanced skills in Office applications such as Excel, PowerPoint, and Word.

Experience

  • Ingeniero de Accesos Físicos

    AT&T Comunicaciones Digitales, S. de R.L. de C. V. · 2023 — 2026
    Coordinated access to telecommunications base radios from suppliers, responded to failure tickets, identified vulnerable sites, and implemented KPIs.
  • Encargados de Soporte tecnológico, Sistemas IT

    Coppel S.A. de C.V. · 2019 — 2023
    Provided technological support, installed, and maintained CCTV and PACOM security alarm systems.
  • Analista De Riesgos

    Disc IT Business Solutions · 2018 — 2019
    Handled corrective actions, information security incidents, quality alerts, and process audits; served as an Internal Auditor for ISO 27001 and ISO 20000.
  • Técnico De Servicio A Terminales Punto De Venta

    Ómicron / Ems · 2016 — 2018
    Delivered technical service to point of sale terminals.
  • Inspector De Calidad

    Autositemas De Torreón SA De C.V. · 2015 — 2018
    Conducted quality inspections.
  • Supervisor De Ventas

    American Learning Corporation A.C. · 2014 — 2015
    Oversaw sales operations.
  • Supervisor En La Mesa De Ayuda

    Actica Sistemas · 2014 — 2014
    Managed the help desk operations.

Skills & Expertise

Education

  • Lic. en Informática
    Universidad Autónoma De Nayarit · 2011 — 2016

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