Arvin Q.
Senior Healthcare Customer Support Specialist / Medical Virtual Assistance
Open to offersNew to PlatformAbout
Arvin Q. is a seasoned healthcare customer support professional based in Caloocan, Philippines, with extensive experience in assisting both patients and medical providers. With a strong background in handling insurance inquiries, claims, and prior authorizations, Arvin has contributed significantly to enhancing the patient and provider service experience at leading companies like Teleperformance, Telus Digital, and Concentrix. At Teleperformance, he skillfully navigated Medicare Part D plan options, aided in authorization tracking, and ensured efficient handling of demographic updates and premium payments. During his tenure at Telus Digital, he addressed customer queries related to financial transactions via chat and email, while at Concentrix, he facilitated providers' understanding of patient eligibility and benefits, including the clarification of claim denials and payment statuses. Arvin holds undergraduate credentials in Medical Laboratory Science from Our Lady of Fatima University and is HIPAA compliant, adding to his proficiency in the healthcare domain.
Why hire me
I am a hardworking, reliable, and dedicated professional with experience in healthcare BPO and customer service. I am a fast learner, detail-oriented, and willing to learn new skills. I always make sure to provide quality work, meet deadlines, and give my best in every task.
Experience
Customer Service Agent – Medical Provider Support
Concentrix · 2025 — 2026Assisted healthcare providers by addressing patient eligibility and benefits inquiries. Provided explanations for claim denials while guiding providers on accurate claim submission processes. Verified the payment status of claims and clarified details regarding appeal submissions and denials. Offered updates related to prior authorization requests.Customer Service Agent – Chat & Email Support
Telus Digital · 2024 — 2025Managed customer inquiries through chat and email concerning deposits, withdrawals, and account updates. Submitted tickets for payment disputes and escalated cases of missing transactions. Ensured accuracy when updating customer demographic details.Customer Service Agent – Healthcare Account
Teleperformance · 2023 — 2024Provided assistance to patients with updating demographics, processing premium payments, and determining coverage. Offered explanations for Medicare Part D plan options while guiding patients through their authorization statuses. Handled the submission and tracking of claims and prior authorization requests. Aided patients in navigating online self-service portals.
Skills & Expertise
Education
- Medical Laboratory Science (Undergraduate)Our Lady of Fatima University · — — 2023
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