ASAD B.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Asad R. is a seasoned professional with a distinguished career at AB Consultancy Limited, where he excels in delivering technical support and managing complex customer inquiries. His expertise spans across database management, accounting, and a solid background in the immigration & visa document sector, providing a high standard of service. As a Call Centre Specialist at I-Venture Limited, Asad engaged with international clients to identify their needs and promote tech and digital marketing solutions, while actively working towards sales targets. Prior to this, he held the role of Technical Support Representative at AB Consultancy Limited, adeptly solving technical issues using a variety of diagnostic tools. His career also includes significant experience as a Senior Executive Officer at Greenland Overseas and Juhayna Group, where he excelled in document management and medical processing for international workers. Asad holds a Bachelor of Commerce in Computing and Information Systems from Saint Mary's University, Canada.
Experience
CALL CENTRE SPECIALIST
I-Venture Limited · 2025 — 2025Engaged with international clients to assess their requirements and promote I-Venture's products and services. Presented the advantages of the company's tech, data-driven digital marketing, and business process engineering solutions. Provided assistance to clients by addressing their inquiries and concerns, and offered training where necessary. Contributed to achieving sales targets while maintaining records of customer interactions and sales activities in the CRM system. Collaborated with team members to devise and implement effective sales strategies.TECHNICAL SUPPORT REPRESENTATIVE
AB Consultancy Limited · 2023 — 2024Delivered technical support to customers through phone, email, and chat channels, responding to inquiries in a timely and professional manner. Utilized various diagnostic tools to identify and resolve technical issues. Conducted research to gather required information using available resources. Employed active listening to comprehend customer issues or concerns while adhering to established processes and procedures.SENIOR EXECUTIVE OFFICER (GLO PROCESSING UNIT)
Greenland Overseas · 2022 — 2023Managed document organization through scanning and maintaining files and computer-based information with a high standard of accuracy. Prepared visa processing documents and managed correspondences. Maintained the Passport & Visa Status Database and organized flight schedules and deployment notices for passengers. Developed copies of accounts for passengers and processed ticket request applications. Kept track of passenger statuses on the portal and liaised with local clients on behalf of the Director while monitoring the Director's upcoming schedules and tasks.SENIOR EXECUTIVE OFFICER
Juhayna Group - Unique Medical Center & Tulip Medical Center · 2018 — 2022Handled all clerical tasks associated with passengers' medical exams, including processing their passport, photo, and medical form. Recorded data from medical examination forms and ensured safe storage for passengers. Issued complete Health Fit Cards for workers traveling to foreign countries and executed all tasks assigned by the Medical Center Head Office at the Front Desk.
Skills & Expertise
Education
- Bachelor of Commerce in Computing & Information SystemSaint Mary’s University, Canada · — — 2016
- A LevelPrivate · 2009 — Present
- O LevelBAF Shaheen College, Tejgaon · 2007 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite ASAD B. to a job.
Sign in as an employer