Asha C.

I am a customer-focused professional with over a decade of experience across customer service, project coordination, and operations. My background includes managing high-volume inquiries, coordinating complex schedules, and maintaining accurate records in CRM and ERP systems. I’ve successfully supported leadership teams by preparing reports, streamlining workflows, and ensuring compliance with organizational standards. What sets me apart from other applicants is my ability to combine strong organizational and technical skills with empathy and clear communication. I don’t just complete tasks—I anticipate needs, resolve issues proactively, and create smooth processes that save time and improve efficiency. With proven adaptability in fast-paced environments and fluency in English and Nepali, I bring both reliability and versatility to the role, ensuring clients receive professional, seamless support.

• Operations Officer

  LCCI Global Qualifications · 2025 — Present
  Oversaw client and student records in CRM/ERP systems, ensuring compliance, accuracy, and timely updates for Cambridge English Qualifications and Early Genius Program. Acted as the main coordination point for workshops, trainings, and strategic meetings with educational partners, teachers, and students. Ensured adherence to Cambridge and LCCI GQ standards during exam and assessment processes, including recruiting and supervising examiners and invigilators. Prepared operational documentation, SOPs, and internal reports to facilitate business development. Addressed client queries promptly while maintaining professional communication with all stakeholders. Created weekly and monthly summaries reflecting program metrics, service quality inputs, and issue trends for senior management.

• Project Coordinator

  Nepal Agro Live Pvt. Ltd. · 2017 — 2025
  Coordinated various project activities, including planning sessions, community events, and training programs, ensuring stakeholder alignment and timely execution. Maintained field-level databases, tracked milestones, and generated monthly progress reports, case studies, and field updates for donors and leadership. Engaged with local government units, service providers, and community groups to improve service access for marginalized families. Facilitated meetings and consultations to gather insights and enhance program delivery. Organized digital and physical filing systems, archiving project documents according to organizational protocols. Managed scheduling and follow-up communications across multiple project sites and partners. Supervised the preparation and execution of sales orders, purchase orders, and vendor quotations to support bidding and operational needs. Handled logistics for imported materials, ensuring compliance and timely procurement.

• Customer Care Executive

  Kopila The Well Baby Clinic · 2011 — 2016
  Addressed over 50 patient and customer inquiries daily via phone and in person, offering detailed information on services and clinic procedures. Managed patient registration and appointment scheduling while maintaining a welcoming front-desk environment. Ensured the accuracy and confidentiality of customer/patient account databases through diligent updates. Resolved complaints empathetically, escalating complex issues to clinic management as necessary. Collaborated with medical and administrative staff to improve patient flow and clinic efficiency. Collected patient feedback and communicated recurring service issues to supervisors for quality enhancement.

• Master of Arts in Sociology

  Tribhuvan University · — — 2024
• Bachelor of Business Studies (BBS)

  Caspian Valley College · — — 2017
• High School

  Einstein Academy · — — 2011