Ashela A.
Mid-Level Customer Service Team Manager
Open to offersNew to PlatformAbout
Ashela P. is an experienced Team Manager with a background in customer service and billing across the hospitality, logistics, and business process outsourcing sectors. At Alorica Philippines Inc., she led a team from August 2022 to February 2026, monitoring performance and providing coaching to ensure goals and metrics were met, contributing to exceptional customer service standards. Previously, as a Customer Service Representative at the same company, she managed incoming calls and assisted guests with room reservations. Her logistics experience at Phil. Span Asia Carrier Corp. included billing, invoice management, and account tracking for client cargo shipments. She began her career as a Housekeeping Attendant at Bayview Park Hotel Manila. Ashela holds a BSHRM from Divine Mercy College and has been recognized for academic excellence.
Experience
Team Manager
ALORICA PHILIPPINES INC. · 2022 — 2026Oversaw the performance of team members and provided coaching to ensure achievement of goals and metrics, while promoting exceptional customer service.Customer Service Representative
ALORICA PHILIPPINES INC. · 2021 — 2022Handled incoming calls to assist guests with room reservations and delivered excellent customer service to enhance their experience.Billing Specialist
PHIL. SPAN ASIA CARRIER CORP. · 2015 — 2019Charged and dispatched invoices and receipts for client cargo shipments while maintaining accurate records of clients' account balances.Housekeeping Attendant
BAYVIEW PARK HOTEL · 2015 — 2015Performed housekeeping duties to maintain cleanliness and organization within the hotel premises.
Skills & Expertise
Education
- BSHRMDIVINE MERCY COLLEGE
- High School DiplomaNAVOTAS NATIONAL HIGH SCHOOL
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