Ashique M.
Senior Operations Support Engineer
Open to offersNew to PlatformAbout
Ashique M. is a seasoned professional in operations and service support, boasting over 24 years of dedicated experience primarily in the ATM services industry. His expertise encompasses technical operations, field service coordination, and customer support, with a proven record in managing operational workflows and maintaining service records. At Al Hamrani Universal Co. Ltd., he excelled as an Operations Support / ATM Services Engineer, where he coordinated ATM service activities, managed service requests to meet SLAs, and supported cross-functional teams. Additionally, Ashique enhanced system reliability through preventive maintenance and vendor coordination. Earlier, as a System Administrator at Naseem Computers, he provided vital hardware and network support, handled system administration, and improved IT operations. His educational achievements include an MBA from Alagappa University, complementing his technical acumen in network installation and data management.
Experience
Operations Support / ATM Services Engineer
AL HAMRANI UNIVERSAL CO. LTD. · 2008 — 2024Facilitated ATM service activities across various branch locations, while effectively prioritizing service requests to adhere to operational SLAs. Maintained comprehensive service logs, operational records, and prepared management reports. Organized preventive maintenance schedules alongside field service activities. Collaborated with branch personnel, vendors, and technical teams to address and resolve operational challenges. Evaluated ATM performance metrics, suggesting upgrades, replacements, and improvements to processes. Ensured strict compliance with operational protocols and service standards.System Administrator
Naseem Computers, Riyadh, Saudi Arabia · 2000 — 2008Oversaw system administration, providing hardware support and managing network operations. Organized the installation and maintenance of PCs, software, and network infrastructure. Delivered user support and technical assistance, addressing troubleshooting needs. Ensured documentation was up to date, facilitating smooth daily IT operations.
Skills & Expertise
Education
- Master of Business AdministrationAlagappa University · 2010 — 2013
- Bachelor of Physical EducationBharathidasan University · 1997 — 2000
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