Ashlena M.
Office Administrative
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About
Ashlena M., based in Blackheath, Cape Town, is a seasoned administrative professional with a robust background in the financial services sector. She specializes in reconciliation, pension fund administration, and FICA compliance. Her expertise extends to managing reception and switchboard operations, ensuring exceptional client service. With a proficiency in Microsoft Excel, Outlook, and Teams, Ashlena excels in maintaining precise member and employer records and processing registrations, terminations, and retirement claims. Her role at Futura SA Administrators, where she supported compliance and handled administrative processes, highlights her ability to adapt and prioritize in fast-paced environments. She holds a Project Management certification and has completed a FICA Course, demonstrating her commitment to ongoing professional development.
Why hire me
Employers should hire me because I am a reliable, hardworking and detail-oriented professional with experience in administration, reconciliation, FICA compliance and client service. I am confident working with confidential information, maintaining accurate records, preparing reports and communicating professionally with clients, members and employers. I am organised, adaptable and able to prioritise tasks while working in a fast-paced environment. I am also computer literate with experience using Excel, Outlook, Teams and Word. I take pride in my work, learn quickly and work well both independently and as part of a team. I am eager to bring my skills, positive attitude and strong work ethic to an organisation where I can contribute and continue growing professionally.
Experience
Reconciliation Assistant
Futura SA Administrators · 2023 — 2026Delivered reception services and assisted walk-in clients, ensuring efficient handling of queries. Oversaw switchboard management, directing incoming calls appropriately. Facilitated member registrations and supported employer onboarding tasks. Verified FICA documentation to ensure compliance by checking the completeness and accuracy of information. Managed processing of member terminations and retirement claims in accordance with administrative protocols. Maintained and updated accurate records for employers and members in administration systems.Intern
Futura SA Administrators · 2024 — 2024Contributed to reception and switchboard functions within a financial services setting. Assisted in reconciliation processes and claims administration tasks. Supported the maintenance of member records and helped walk-in clients with general administrative inquiries.Shop Assistant
Tekkie Town · 2020 — 2022Handled cash register operations and participated in daily cash-up procedures. Offered friendly customer service while addressing product-related inquiries. Ensured the store environment remained professional, organized, and tidy.Sales Assistant
Prinston Clothing · 2018 — 2018Engaged in customer service while aiding day-to-day sales activities. Assisted with stock management and upheld organization and cleanliness within the store.
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