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Ashley B. — Unemployed from Philippines

Ashley B.

Unemployed

Philippines 3-6 years 800 - 1000 USD per month
Actively lookingNew to Platform
Languages
EnglishTagalog
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About

Ashley F., is a detail-oriented professional known for her exemplary performance in customer-facing roles. Her career began as a Tech & Sales Associate at VXI Global Solutions where she excelled as a Subject Matter Expert, adeptly resolving technical issues to ensure customer satisfaction. Transitioning to a Customer Care & Sales Representative at Telus International, she navigated complex challenges with a strong focus on active listening and timely solutions. Currently, she serves as a Loyalty & Retention Associate at TTEC Novaliches, enhancing customer loyalty with strategic rewards and discounts. With a Bachelor’s degree in Secondary Education majoring in English, and recognition as a Top 4 Sales Account Associate, Ashley brings her communication, problem-solving, and organizational skills to her roles, consistently driving customer success and business growth.

Why hire me

I believe my combination of customer service, telecommunications, and retention experience would allow me to quickly adapt to the any role that will be offered to me. I can bring a customer-focused mindset, strong objection-handling skills, and the ability to turn difficult customer interactions into positive experiences.

Experience

  • Loyalty & Retention Associate

    TTEC Novaliches · 2024 — 2026
    Provided options and deals to both new and existing customers, focusing on retaining clients by offering rewards, discounts, and strategies for reducing monthly bills.

  • SME. Subject Matter Expert

    VXI Global Solutions · 2022 — 2023
    Focused on resolving customer inquiries effectively by leveraging in-depth knowledge of products, ensuring lasting satisfaction.

  • Customer Care & Sales Representative

    Telus International · 2023 — 2023
    Utilized active listening and empathy to quickly evaluate customer needs and deliver effective solutions while maintaining a calm approach to complex issues.

  • Tech & Sales Associate

    VXI Global Solutions · 2022 — 2022
    Handled customer technical issues, both minor and complex, fostering customer satisfaction with prompt resolutions and maintaining long-term solutions.

Skills & Expertise

Retention Specialist

Education

  • Bachelor Of Secondary Education Major in English Minor in Mandarin
    Bulacan State University – Sarmiento Campus · 2019 — 2023

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